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Aya EL AMRAOUI, Téléconseillère

Aya EL AMRAOUI

Téléconseillère·Yes Call

Morocco

High school or equivalent, management

Work experience

Total years of experience: 1 years, 3 months

Téléconseillère

March 2026 - May 2026

Yes Call

Marrakech, Morocco

March 2026 - May 2026

Traitement des demandes et réclamations des
clients.
Suivi des dossiers clients et des demandes en
cours.
Respect des objectifs de qualité et de
satisfaction client.

Company industry:
Call Centers & Customer Care Outsourcing

Téléconseillère

June 2022 - May 2023

King Call

Marrakech, Morocco Hybrid

June 2022 - May 2023

Réception et gestion des appels entrants.
Assistance et orientation des clients selon leurs
besoins.
Mise à jour des informations clients dans la
base de données.

Company industry:
Other Business Support Services

Education

Centre de développement des compétences en hôtellerie et tourisme

January 2026

January 2026

High school or equivalent, management

Morocco

Faculté des sciences semialia

January 2022

January 2022

High school or equivalent, Biological And Environmental Sciences

Morocco

Yousssef ibn tachfin

January 2021

January 2021

High school or equivalent, Science Education

Morocco

Skills

CANVA SOFTWARE
Intermediate
CANVA SOFTWARE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
PUNCTUALITY
Intermediate
PUNCTUALITY
Intermediate
RELATIONAL DATABASE DESIGN
Intermediate
RELATIONAL DATABASE DESIGN
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate

Languages

Arabic
Beginner
French
Beginner
English
Beginner