Account Manager
Dottopia
Total des années d'expérience :7 years, 3 Mois
-Answer incoming phone calls and troubleshoot clients' technical problems with purchased devices.
-Troubleshoot advanced camera doorbells and security cameras.
-Analyzing call logs to spot common trends and underlying problems.
-Investigating and correcting technical issues and complaints relating to quality
-Answering clients' questions about transferring money from one
country to another.
-Applying changes and adjustment to transfers that were sent.
-Explain company Policies and Procedures for making he transfers.
-Keeping records of customer interactions, transactions, comments
and complaints.
-Answering clients' questions about transferring money from one
country to another.
-Applying changes and adjustment to transfers that were sent.
-Explain company Policies and Procedures for making he transfers.
-Keeping records of customer interactions, transactions, comments
and complaints.
-Sourcing and attracting candidates by using databases, social media etc
-Conducting interviews and filtering candidates for open positions
-Screen candidates resumes and job applications
-Perform job and task analysis to document job requirements and objectives
-Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
-Promote company’s reputation as “best place to work
I have studied the English language & Literature, with all it's aspects starting from linguistics to Drama, Novels & poetry