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Aya  Emad, Senior Executive Administrator & Data Management Specialist

Aya Emad

Senior Executive Administrator & Data Management Specialist·Misr El Hegaz Group

Egypt

Bachelor's degree, بكالوريس تجارة شعبة محاسبة

Work experience

Total years of experience: 10 years, 0 months

Senior Executive Administrator & Data Management Specialist

January 2024 - Present

Misr El Hegaz Group

Cairo, Egypt

January 2024 - Present

• Managing and updating company databases and administrative records with high accuracy.
• Preparing executive reports, presentations, and official documentation.
• Coordinating meetings, schedules, and internal communications for management.
• Monitoring workflow between departments and following up on pending tasks.
• Maintaining confidential company documents and organized filing systems.
• Supporting management with daily administrative and operational activities.
• Handling office coordination and ensuring smooth business operations.

Company industry:
Industrial Production

Senior Customer Service & Data Entry Specialist

January 2017 - Present

Soul Water

Cairo, Egypt

January 2017 - Present

• Managing customer databases and maintaining accurate records.
• Handling customer inquiries, complaints, and service requests professionally.
• Processing invoices, orders, and customer transactions efficiently.
• Preparing daily operational reports and tracking service activities.
• Coordinating with sales and after-sales departments to support customers.
• Following up with clients to ensure customer satisfaction and retention.
• Supporting administrative operations and documentation management.

Company industry:
Other Business Support Services

Sales

July 2016 - Present

Soulwaterfiler

Cairo, Egypt

July 2016 - Present

تلي سيلز

Company industry:
Sales Outsourcing
Job role:
Sales

Team Leader & Senior Data Entry Coordinator

May 2024 - October 2024

El Kenany Group

Cairo, Egypt

May 2024 - October 2024

• Supervising data entry operations and ensuring data accuracy and efficiency.
• Leading and supporting team members to achieve operational targets.
• Preparing performance and operational reports for management review.
• Organizing workflows and coordinating tasks between departments.
• Monitoring documentation systems and maintaining updated company records.
• Assisting in solving operational issues and improving team productivity.

Company industry:
Accounting

Customer Service & Data Entry Coordinator

January 2017 - January 2018

Mansour Group

Cairo, Egypt

January 2017 - January 2018

• Entering and updating customer and operational data accurately.
• Assisting customers with inquiries and service-related requests.
• Preparing reports and maintaining organized filing systems.
• Coordinating with departments to support daily operations.
• Managing documentation and ensuring data accuracy in company systems.
• Supporting administrative and office management activities.

Company industry:
Retail & Wholesale

Education

جامعة القاهرة

June 2017

June 2017

Bachelor's degree, بكالوريس تجارة شعبة محاسبة

Egypt

Faculty of Commerce

January 2017

January 2017

Bachelor's degree, Accounting

Egypt

Powered

January 2007

January 2007

High school or equivalent, Business And Commerce

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

-14  ‫ﺗ‬‫ﻌ‬‫ﺮ‬‫ﻳ‬‫ﻒ‬ ‫و‬‫ا‬‫ﻟ‬‫ﺘ‬‫ﻌ‬‫ﻠ‬‫ﻢ‬ ‫و‬‫ا‬‫ﻟ‬‫ﻜ‬‫ﺘ‬‫ﺎ‬‫ﺑ‬‫ﺔ‬ ‫و‬‫ا‬‫ﻟ‬‫ﻘ‬‫ﺮ‬‫ا‬‫ء‬‫ة‬ ‫ا‬‫ﻻ‬‫ﺧ‬‫ﺮ‬‫ﻳ‬‫ﻦ‬ ‫و‬‫ا‬‫ﻗ‬‫ﻨ‬‫ﺎ‬‫ع‬ ‫ا‬‫ﻟ‬‫ﺨ‬‫ﺒ‬‫ﺮ‬‫ا‬‫ت‬ ‫و‬‫ا‬‫ﻛ‬‫ﺘ‬‫ﺴ‬‫ﺎ‬‫ب‬ ‫ا‬‫ﻟ‬‫ﺬ‬‫ا‬‫ت‬ ‫ﺗ‬‫ﺤ‬‫ﻘ‬‫ﻴ‬‫ﻖ‬ ‫ا‬‫ﻟ‬‫ﻌ‬‫ﻠ‬‫ﻤ‬‫ﻴ‬ّ‫ﺔ‬ ‫ا‬‫ﻟ‬‫ﻤ‬‫ﺆ‬‫ﻫ‬‫ﻼ‬‫ت‬

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
REPORT WRITING
Intermediate
REPORT WRITING
Intermediate
Secretarial
Expert
Secretarial
Expert
Administration
Intermediate
Administration
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate