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Aya Gad, team leader moderation

Aya Gad

team leader moderation·maxaseb

Saudi Arabia

Bachelor's degree, كلية العلوم قسم فيزياء منفرد

Work experience

Total years of experience: 5 years, 3 months

team leader moderation

September 2024 - Present

maxaseb

Riyadh, Saudi Arabia

September 2024 - Present

day to day tasks
review the team work regarding the customer service

Company industry:
Marketing
Job role:
Marketing and PR

moderator

September 2023 - September 2024

maxaseb

Riyadh, Saudi Arabia

September 2023 - September 2024

Company industry:
Marketing
Job role:
Marketing and PR

Technical Support Agent

August 2017 - December 2017

Xceed

United Arab Emirates

August 2017 - December 2017

Helping people to solve their technical problems ( specifically logical
problems ) in their data lines by some trouble shoots to modify the speed
and the quality of lines then service become best, by that we achieve
customer satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Teacher

September 2015 - June 2017

Physics C0

September 2015 - June 2017

Mohsen Atteya
* Presenting lessons in a comprehensive manner and use visual/audio means to facilitate
learning
* Providing individualized instruction to each student by promoting interactive learning
* Creating and distributing educational content
* Assess and record students’ progress and provide grades and feedback
* Maintain a tidy and orderly classroom
* Collaborate with other teachers, parents and stakeholders and participate in regular
meetings
* Plan and execute educational in-class and outdoor activities and events
* Observe and understand students’ behaviour and psyche and report suspicions of
neglect, abuse etc.
* Develop and enrich professional skills and knowledge by attending seminars,
conferences etc.

Job role:
Teaching and Academics

Basic Physics

August 2014 - September 2014

August 2014 - September 2014

Center of Fundamental Physics (CFP), Zewail city of
Science and Technology, 6th
of October, Egypt.

Job role:
Engineering

Education

Cairo University

June 2015

June 2015

Bachelor's degree, كلية العلوم قسم فيزياء منفرد

Egypt

Physical Research Divisions National Research Center

August 2014

August 2014

High school or equivalent

Egypt

courses: ADSL . * Basic Digital Marketing

Cairo University

June 2011

June 2011

Bachelor's degree, فيزياء

Egypt

GPA (rating): Very good

GPA (rating): Very good

Skills

Coordination

Expert

Customer Service Skills

Expert

Sales

Expert

Administration

Expert

Back Office

Expert

CONTENT MANAGEMENT

Expert

MEETING FACILITATION

Expert

ACCOUNTANCY

Expert

ADMINISTRATION

Expert

BASIC

Expert

BOOKKEEPING

Expert

CUSTOMER RELATIONS

Expert

CUSTOMER SATISFACTION

Expert

DATA ENTRY

Expert

DATABASE ADMINISTRATION

Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
copy writing
Sep 2022
free lancing work

Hobbies and interests

reading
drawing