Patient support and Call Center Senior Advisor
Sharif eye center
مجموع سنوات الخبرة :10 years, 6 أشهر
Schedule appointments for patients. Answer telephone promptly and in a polite and professional manner. Obtain and enter accurate demographic information (name, telephone number, source, age). Schedule appointment correctly - review appointment date, time, location, and provider name with caller. Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable). Remind caller of cancellation/no-show policy Answer questions and offer other information, as requested, to provide patient-focused Act as a liaison for the patients and the Health Center: Direct calls to other departments as needed. Use sound judgment in handling calls, especially with upset patients. Understanding of when to escalate calls to physicians/practice manager/triage nurse. Service patients Service patients Make reminder calls as requested. Make calls to reschedule appointments when necessary. Other reasonably related duties as assigned by supervisor or manager.
• Plans, conducts, coordinates and implements a comprehensive training program for staff.
Training components will be geared toward new hires, existing staff and individuals who seek
one-on-one assistance.
• Prepares new representatives by conducting orientation to sales and service processes; developing
individual coaching plans; providing resources and assistance; scheduling orientation and
ongoing training
1. handling Calls ( Inbound and outbound calls ).
2. Solving Customer's problem and referring unresolved customer grievances to designated departments for further investigation.
3. Generating Reports from CRM.