Executive Assistant to Managing Director
TECOM Group
Total years of experience :11 years, 10 months
Executive Support
-Assists the Managing Director with daily administrative duties
and completes a broad variety of administrative tasks that include managing
an active calendar of appointments; completing expense reports; composing
and preparing correspondence; arranging complex and detailed travel plans,
itineraries and agendas and compiling documents for meetings.
-Communicates with the general staff on the Managing Director
behalf and coordinates logistics with high-level meetings both internally and
externally. Coordinates meetings and strategic activities with the head HOD,
The Management Team (TMG), and members of BD staff.
-Drafts letters of greetings, invitations, solicitation. Prepares and
coordinates oral and written communication with business partners and prospects.
-Supports Managing Director in his/her external commitments
related to BD, including service on external boards, committees and other
groups.
Board Support and Liaison
-Serves as the Managing Director administrative liaison to the GCEO,
CEO and Board of Directors, which include coordinating semi-annual Board
meetings and dinners; semi-annual Board staff lunches/receptions/new staff
member orientations.
Management Liaison
-Assists in coordinating the agenda of senior management team
meetings. Prepares an account of the meetings and designates and follows up
on assigned action items.
1. Support the day to day work of the Managing Director,
2. Service MEPSCO Trading DMCC's senior management team meetings
3. Ensure statutory requirements are identified and met
4. Contribute to the overall development of MEPSCO Trading DMCC and its activities
5. Maintain and develop systems, procedures and records in line with the organization’s policies and objectives
6. Ensure necessary records are maintained that can readily provide current, accurate and accessible information
7. Work within the framework of MEPSCO Trading DMCC's corporate plan as directed by the Managing Director
8. Support the Managing Director in the preparation and presentation of reports, proposals and related activities in servicing and developing contracts and relationships with buyers and partners
9. Support the Managing Director in the preparation of all documentation required for key decision making as required
10. Under the guidance of the Managing Director ensure MEPSCO Trading DMCC's corporate methods for monitoring and evaluating the effectiveness and impact of MEPSCO Trading DMCC's strategic initiatives and it's impact.
and Responsibilities:
In-coming enquiries
* To maintain an organized, systematic and updated filing system (hard
copies & hard disk back up), in order to ensure easy accessibility to
required data and avail loss of data from the hardware.
* To respond quickly and efficiently to all in-coming sales enquiries, by
telephone, fax and email, preparing brochures as required.
* To follow up all enquiries, preparing proposals where necessary and
facilitating show rounds with potential clients to show them our
facilities.
* Coordinating all details for the client, including food and beverage, AV
equipment, entertainment, themes etc.
* Responding to and coordinating all internal meeting requests
* Assisting in implementing the sales strategy as set by the Director of
Sales, and in association with the contracted banqueting caterers;
including strategies for encouraging repeat business and up-selling.
* To compose letters, memos, faxes and other mail on behalf of the
Director of Sales / (Area) Director of Sales & Marketing & other
executives.
Administration
* To record the progress of all enquiries and translate into a monthly
report, including source of business trends, enquiry conversion rates,
future predicted sales and other reports as directed by the Director of
Sales.
* Ensure an efficient tracking system of all event paper-work
* Up-keep of a client and agents database - updating where necessary to
allow effective promotions.
* Compilation of weekly overview sheets to all departments including
communication and administration of ancillary services.
and Responsibilities:
* To develop and implement a fundraising plan for the organization
which will achieve the goals for sustainable funding, the development of
projects, and delivery of core operations.
* To work in partnership with the Secretary General and other members
of staff to achieve the organizations aims and ensure stability and
longevity is in place for IF and its members.
* To acquire and develop a strong fundraising portfolio together with
stakeholders and relevant contacts.
* To identify and develop suitable fundraising opportunities, new projects
and Funds.
* To cultivate and nurture successful and productive relationships with
current and potential corporate/foundation sponsors and individual
donors.
* To accurately monitor fundraising progress and produce quality
reports for internal and external parties when required.
* To write compelling grant proposals and bids to corporate, foundation
and government funders.
* To contribute to IF promotional articles and publications to raise
awareness of the work and the organization’s aims.
Vodafone UK 1/2/2012 - 20/2/2013
International Account Agent (Billing Advisor)
Duties and Responsibilities:
* Act as a frontline interface with customers of Vodafone UK Customers.
Role involves responding to customers over the phone and resolving
their inquiries. The main purpose is to facilitate and provide a Vodafone
global customer service standards.
* Own and manage the client relationship: resolving calls efficiently and
effectively.
* Ensure service level agreements are met and maintained.
Act as a frontline interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standards.
Own and manage the client relationship: resolving calls efficiently and effectively.
Ensure service level agreements are met and maintained.
Work as part of a team to ensure offering world-class Customer Service at all times.
Be proactive in regards to the improvement of processes and procedures.
Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
Mentor and support new employees.
Meeting service level in handling all transactions measured through productivity reports.
Maintain professional work relationships with colleagues, supervisor and manager.
Languages and Linguistics
