Aya Saadi سعدي

• Supervise daily operations of the customer service department
• Lead and support a team of customer service representatives
• Handle escalated customer complaints and ensure timely resolution
• Monitor team performance and support KPI achievement
• Coordinate with sales, warehouse, and accounts teams
• Train new employees and improve service standards

• Responded to customer inquiries via phone, email, and social media
• Processed orders, returns, refunds, and exchanges accurately
• Maintained and updated customer data in CRM system
• Followed up with customers to ensure satisfaction

• Supervised daily restaurant operations and ensured smooth service
• Trained and managed staff to maintain high performance standards
• Handled customer complaints professionally
• Prepared staff schedules and managed shifts
• Ensured compliance with hygiene and safety standards
• Monitored inventory and supported stock control
• Assisted in achieving sales targets and controlling costs

• Assisted customers and provided product recommendations
• Supported sales through upselling and promotions
• Managed product displays and stock replenishment
• Handled transactions and returns
• Collaborated with team to meet sales targets