Senior Client Servicing & Media Relations Executive
Bidaya Marcom
Total des années d'expérience :8 years, 2 Mois
• Processing new accounts or cancellations, as needed, and updating customer records accordingly
• Providing information about products or services, answering questions, and resolving problems for customers.
• Providing support to other departments as needed, such as helping with media plans campaigns or special events.
• Processing payments, refunds, and adjustments for clients, including issuing checks or transferring funds electronically.
• Reviewing account histories and providing advice about investing, borrowing, insurance, or other financial matters.
• Conduct interviews with prospective clients to determine needs, goals, and objectives.
• Providing administrative support by greeting clients and answering phones during business hours.
• Coordinating with other departments to ensure that client requests are fulfilled in a timely manner.
• Providing general administrative support such as filing, copying, scanning, faxing, and mailing documents.
• Prepare articles and press releases for the media in collaboration with the editorial team.
• Manage the flow of news about the organization to the media.
• Gather and disseminate timely information to the press and staff.
• Create effective communication channels.
• Enhance the effectiveness of press and publicity functions.
• Develop relationships with national and regional press contacts to promote the company’s reputation and deflect criticism.
• Plan and oversee press events.
up on leads and winning new clients.
•Developing and implementing strategic plans to manage and grow accounts.
•Retaining clients and building strong, trusting relationships.
•Understanding client needs and identifying new business opportunities within your portfolio.
•Providing superior customer service and ensuring client satisfaction.
•Communicating and coordinating with internal teams to deliver solutions.
•Identifying opportunities for improvement and proposing new tools and processes.
•Supporting sales teams to improve their performance and reach targets.
•Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.
the content creation process, and manage junior editors.
•Proofread text and improve its clarity, spelling, and punctuation.
•Responsible for maintaining consistency, readability, and accuracy.
•Content development while ensuring the content’s quality.
•Experienced in improving the text, and growing into leadership roles managing other editors.
•Develop strong skills for efficiently preparing content for publication and maintaining productive working relationships with writers, designers, and other editors.
•Ultimately responsible for helping content succeed in the content creation and publishing processes.
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- High school –
