facilities management specialist
Azizi Developments
Total years of experience :2 years, 3 Months
Served as point of contact for customers seeking support and information.
scheduled maintenance appointments for electrical, plumbing, and HVAC systems. Prepared reports and schedules with accuracy. Responded to customer calls and emails to answer questions about companies services. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Followed all company policies and procedures to deliver quality work.
Provide customers service information related to maintenance.
Handle technicians on site. Assigned them tasks.
Document all call information according to standard operating procedures.
Using CRM Software Vortex.
Preparing the monthly weekly reports. Following up all the open complaints on daily basis for tenant satisfaction.
Identify and escalate priority issues.
Placed outbound customer service or customer satisfaction calls to follow up on issues. Responded to customer calls and emails to answer questions about products and services. Delivered prompt service to prioritize customer needs.
Scheduled maintenance appointments for electrical, Plumbing and HVAC systems. Served as point of contact for internal and external customers seeking support and information.
Updated tracking system monitoring facilities- related materials, supplies and equipment. Prepared reports and schedules with accuracy. Followed instructions from supervisor regarding daily job tasks and duties.
Follow up complaint registered on our CRMs on daily basis.
Updated tracking system with schedule information for program.
Handle technicians on site. Assigned them tasks according to the locator.
Update proper information of the appointments in the locator(excel) for the technicians.
Using CAFM software (SAP).