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ayari hamza, Customer Quality Engineer

ayari hamza

Customer Quality Engineer·C2E Solutions — Wiring Harness

Tunisia

Higher diploma, engineering

Work experience

Total years of experience: 6 years, 4 months

Customer Quality Engineer

April 2025 - Present

C2E Solutions — Wiring Harness

Zaghouan, Tunisia

April 2025 - Present

Clients: Somfy, Atlantic, Schneider Electric, Driventic
• Led VDA 6.3 process audits across 4 active client accounts; tracked all corrective action plans to full closure.
• Managed the end-to-end quality cycle for Somfy and Schneider Electric — from customer specification review
through control plan updates and PPAP documentation.
• Reduced average customer complaint response time by 40% by restructuring the internal 8D workflow and
assigning clear ownership per topic.
• Achieved zero repeat complaints on all managed accounts through systematic root cause analysis (Ishikawa,
5-Why) and preventive action follow-up.
• Facilitated weekly zero-defect workshops with production teams and monitored KPIs to ensure sustained quality
performance.
Company industry:
Industrial Engineering & Automation
Job role:
Quality Control

Project and customer Quality Engineer

April 2024 - Present

Lacroix electronics

Zaghouan, Tunisia

April 2024 - Present

Ensure the quality of products and services by defining and applying
quality processes.
• Analyze customer requirements to translate their needs into precise
quality criteria.
• Carry out regular checks and audits to ensure compliance and
identify non-conformities.
• Manage customer complaints and implement solutions to improve their
satisfaction.
• Participate in the planning and execution of projects by integrating quality
aspects.
• Propose initiatives for the continuous improvement of processes and quality
standards.
• Prepare and maintain quality and project related documentation.
Company industry:
Industrial Production
Job role:
Engineering

Customer & Project Quality Engineer

May 2024 - April 2025

Lacroix Electronics

Zaghouan, Tunisia

May 2024 - April 2025

• Managed end-to-end customer quality for 3 new product launches — from PPAP submission to SOP —
achieving zero customer rejections at launch.
• Translated customer technical requirements into internal quality criteria, control plans, and inspection protocols
across multiple product families.
• Conducted internal compliance audits (IATF 16949) and reduced average non-conformity closure time to under
10 working days.
• Drove continuous improvement initiatives resulting in an estimated 15% reduction in internal scrap rate over the
period.
• Developed and maintained complete project quality documentation: PPAP files, qualification reports, and control
plans.
Company industry:
Heavy Industry & Metallurgy

Production Quality Engineer

June 2023 - May 2024

Visteon Electronics

Hammam-Lif, Tunisia

June 2023 - May 2024

• Independently facilitated 8D problem-solving sessions for recurring non-conformities, reducing repeat defects by
approximately 25%.
• Implemented SPC on 4 critical process parameters using Minitab, enabling early detection and correction of
process drifts.
• Participated in cross-functional FMEA reviews, updating Risk Priority Numbers (RPN) following validation of
corrective actions in production.
• Managed non-conforming product flow — identification, segregation, rework validation — with full traceability in
SAP QM.
• Contributed to Zero-Defect workshops, achieving measurable reductions in end-of-line rejection rates.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

manufacturing Quality engineer

June 2023 - April 2024

visteon corporation

Ben Arous, Tunisia

June 2023 - April 2024

Identifies Risk, analyses them, elevates to the correct level of management, suggests correctives actions, verifies closure of open issues.
Analyses any product non conformities in order to solve issues.
Coordinates the disposition and hold of all suspect product.
Updates control plans and ensures that quality planning documentation is Always updated.
Implements statistical controls in processes as applicable.
Actively involved in zero defects, workshops
Actively involved in PFMEA update.
Determines Root cause for products, processes and materials that do not meet standards.
Company industry:
1359
Job role:
Engineering

Product Quality Engineer

October 2021 - May 2023

Faurecia (Forvia)

Ben Arous, Tunisia

October 2021 - May 2023

▸ Validated 15+ PPAP files for new product introductions, in compliance with customer-specific requirements.
▸ Managed internal and customer non-conformities via 8D, Ishikawa, and Pareto analysis — complaint closure rate above
95% within target timelines.
▸ Conducted internal quality audits and KPI analysis to identify systemic risk areas and propose corrective actions.
▸ Managed non-conforming products and scrap reduction, contributing to year-on-year decreases in cost of non-quality.
▸ Prepared qualification files and maintained quality documentation in compliance with IATF 16949 requirements.
Company industry:
Automotive Manufacture
Job role:
Engineering

Product Quality Engineer

October 2021 - May 2023

Faurecia (Forvia) | Ben Arous

Ben Arous, Tunisia

October 2021 - May 2023

• Validated 15+ PPAP files for new product introductions in compliance with customer-specific requirements
(CSR).
• Managed internal and customer non-conformities using 8D, Ishikawa, and Pareto analysis — achieving a
complaint closure rate above 95% within target timelines.
• Conducted internal quality audits and KPI trend analysis to identify systemic risk areas and propose corrective
action plans.
• Managed non-conforming products and scrap reduction programs, contributing to year-on-year decreases in
cost of non-quality (CoNQ).
• Prepared qualification files and maintained quality documentation in full compliance with IATF 16949
requirements.
Company industry:
Industrial Engineering & Automation
Job role:
Engineering

cutting UAP Quality engineer

October 2020 - May 2023

Faurecia

Ben Arous, Tunisia

October 2020 - May 2023

improve product quality to meet customer requirements
- Carry out a daily analysis of the quality results of the production lines and the UAP. Draw up action plans and measure their performance.
-carry out customer 8D analysis
- manage the GRP
- Perform daily quality audits, product audits and 8BQ audits.
- Process customer feedback, analyse it and implement appropriate action plans.
- monitor the WIP and FES indicators.
Company industry:
1359
Job role:
Quality Control

internship Quality engineer

February 2020 - October 2020

valeo

Ben Arous, Tunisia

February 2020 - October 2020

- Qualification of automotive parts assembly lines (SWS CMFB)
- optimisation of assembly line tester reliability.
- optimisation of additional control stations.
- use of PDCA methodology and problem-solving tools (pareto, Ishikawa, amdec) and implementation of the action plan needed to achieve the objective specified in the first place.
- Development of a graphic interface using the VBA programming language to facilitate the monitoring of performance indicators.
Company industry:
1359
Job role:
Engineering

Education

private school of engineering esprit

October 2020

October 2020

Higher diploma, engineering

Tunisia

GPA (point): 18 out of 20

GPA (point): 18 out of 20

As a motivated Engineering graduate, I have developed a strong foundation in mechatronics through hands-on projects, including the design and development of a photovoltaic-powered boat. This endeavor honed my skills in renewable energy systems, system integration, and practical problem-solving. Complementing this, I gained valuable industry experience through a collaborative project with Valeo. I was responsible for designing and implementing a VBA Excel application for the real-time monitoring of quality control data (kPa) for their Customizable Mid-Face Buttons (CMFB) on steering wheels. This tool significantly streamlined the data analysis process, enhancing efficiency and traceability. I am now actively seeking a challenging engineering role abroad where I can apply my expertise in sustainable technology, software development for monitoring systems, and my passion for innovation within a dynamic, international team.

private school of engineering esprit

October 2020

October 2020

Higher diploma, Quality Engineer

Tunisia

GPA (point): 18 out of 20

GPA (point): 18 out of 20

As a motivated Engineering graduate, I have developed a strong foundation in mechatronics through hands-on projects, including the design and development of a photovoltaic-powered boat. This endeavor honed my skills in renewable energy systems, system integration, and practical problem-solving. Complementing this, I gained valuable industry experience through a collaborative project with Valeo. I was responsible for designing and implementing a VBA Excel application for the real-time monitoring of quality control data (kPa) for their Customizable Mid-Face Buttons (CMFB) on steering wheels. This tool significantly streamlined the data analysis process, enhancing efficiency and traceability. I am now actively seeking a challenging engineering role abroad where I can apply my expertise in sustainable technology, software development for monitoring systems, and my passion for innovation within a dynamic, international team.

ESPRIT

January 2020

January 2020

High school or equivalent, Industrial Management & Organization

Tunisia

Institut Supérieur des Sciences Appliquées

January 2017

January 2017

Bachelor's degree, Engineering

Tunisia

Skills

Manufacturing Excellence
Expert
Manufacturing Excellence
Expert
Quality Tools
Expert
Quality Tools
Expert
Team Leadership
Expert
Team Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Quality Management
Expert
Quality Management
Expert
stress management
Expert
stress management
Expert
advanced excel
Expert
advanced excel
Expert
quality tools
Expert
quality tools
Expert
PPAP/ APQP
Expert
PPAP/ APQP
Expert
IATF 16949/VDA 6.3 Auditor/ problem solving tools : Ishikawa, 8D, 5 whys
Expert
IATF 16949/VDA 6.3 Auditor/ problem solving tools : Ishikawa, 8D, 5 whys
Expert
MSA / MSP
Expert
MSA / MSP
Expert
ADVANCED PRODUCT QUALITY PLANNING
Intermediate
ADVANCED PRODUCT QUALITY PLANNING
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
AUTOMOTIVE INDUSTRY
Intermediate
COMMERCIAL DRIVER S LICENSE CDL
Intermediate
COMMERCIAL DRIVER S LICENSE CDL
Intermediate
LEAN SIX SIGMA YELLOW BELT
Intermediate
LEAN SIX SIGMA YELLOW BELT
Intermediate
MEASUREMENT SYSTEMS ANALYSIS
Intermediate
MEASUREMENT SYSTEMS ANALYSIS
Intermediate
PRODUCTION PART APPROVAL PROCESS
Intermediate
PRODUCTION PART APPROVAL PROCESS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY CONTROL
Intermediate
QUALITY CONTROL
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STANDARD OPERATING PROCEDURE
Intermediate
STATISTICAL PROCESS CONTROLS
Intermediate
STATISTICAL PROCESS CONTROLS
Intermediate

Languages

English

Expert

French

Expert

Arabic

Native Speaker

German

Expert

Training and Certifications

Certifications
— Automotive Quality Management
6.3 — Process Audit
FMEA — Failure Mode & Effects Analysis
APQP — Advanced Product Quality Planning
PPAP — Production Part Approval Process
Training
quality
horizons consulting Show credentials

Hobbies and interests

football