آيات الشماع

• Manage a diverse portfolio of B2C, B2B, and VIP clients, delivering
high-touch service and tailored telecommunications solutions that align
with specific lifestyle and budgetary requirements.
• Utilize BSS (Business Support Systems) daily to manage high-volume
customer data, process service requests, sells, and maintain 100%
accuracy in billing and account configurations.
• Foster a culture of accountability by collaborating with cross-functional
teams and mentoring new team members on sales techniques and
service standards.

• Acquired 50+ new clients within 6 months, generating recurring
revenue growth exceeding $60, 000.
• Delivered strong negotiation and communication skills, tailoring
solutions to diverse customer needs.
• Consistently resolved client issues promptly, ensuring satisfaction and
loyalty.
• Promoted product value propositions effectively, driving upselling and
cross-selling opportunities.
• Maintained accurate daily sales and market reports to support
strategic decision-making.

Six-months online learning program on critical leadership, business, and
digital skills relevant and transferable across industries and roles, provided
by McKinsey Company.

• Mentored and guided 3 students, supporting their learning, personal
development, and program success.
• Organized and facilitated online study group sessions, fostering
collaboration and knowledge sharing.
• Coached students through project ideation and presentation,
strengthening their communication and problem-solving skills.