Customer service professional
Noordhoff
Total years of experience :4 years, 3 Months
Through precise channel selection and efficient administrative management, I ensure optimal customer interaction. My proactive approach to identifying bottlenecks, recognizing commercial opportunities, and enhancing customer satisfaction is central to my contribution to the team.
With a customer-centric approach, I sell telecom products and services, providing advice on products, subscriptions, and promotions. My focus is on achieving sales targets and contributing to revenue growth while ensuring customer satisfaction through service and a solution-oriented approach.
I coordinated internal communication and maintained external contacts with citizens, businesses, and stakeholders. Additionally, I wrote press releases and managed social media channels, focusing on content marketing.
I specialized in content marketing, website usability, analytics, and copywriting. My focus was on increasing engagement, conversions, and user actions.