اياز عالم

Handling tickets and application support to the end-users. When an issue is received, it needs to be analyzed and resolved.
In case, if the issue requires the support of development, then transfer the issue to development team with the inputs. Monitor and help development team to complete the task.
Preparing Test Cases, Test Data & testing.
Coordination with client managers/Key users and other teams for issue resolutions and getting sign-off for release to be moved to production.
In case, if the issue requires to run diagnostics requests, SQL’s or any other required to identify or resolve the issue, then run those required (data fix SQL’s when Required) and update SR’s and co-ordinate with oracle support team till closure.
Creation of process documents & its updating if required.
Preparing MD050/MD060 documents for any customizations.
Training the end users and preparing end user training material.
In case, if the issue requires support from Oracle, then raise SR and co-ordinate with oracle support team till closure.
Prepare TE040 document (Test Case Document)
Prepare BR100 document (Setup Document)