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Syeda Ayeisha Zamani, Product Excellence and Customer Manager

Syeda Ayeisha Zamani

Product Excellence and Customer Manager·MAJIQ division - Contour Software

Pakistan

Master's degree, Computer Science

Work experience

Total years of experience: 12 years, 3 months

Product Excellence and Customer Manager

April 2014 - Present

MAJIQ division - Contour Software

Redmond, United States •Hybrid

April 2014 - Present

Led and managed software development projects from initiation to completion, ensuring a 90% on-time project completion rate.

Collaborated with cross-functional teams of up to 10 members, increasing team productivity by 20%.

Defined project scope and deliverables with stakeholders, improving satisfaction scores by 25%.

Proactively identified and mitigated project risks, reducing critical roadblocks by 30% and ensuring successful project delivery.

Cultivated a positive team environment, contributing to a 10% increase in team retention.

Provided regular project updates to stakeholders, achieving a 95% stakeholder approval rating for project communication.

Implemented software quality assurance best practices, leading to a 30% reduction in post-release defects.

Performed manual and automation testing of the ERP System, Elixir.

Designed and developed test shells and scripts using JavaScript in Microsoft Test Complete.

Managed work items and the bug life cycle using Microsoft Visual Studio.
Company industry:
Software Development
Job role:
Information Technology

Education

Mohammad Ali Jinnah University

July 2018

July 2018

Master's degree, Computer Science

Pakistan

Jinnah University For Women

December 2011

December 2011

Bachelor's degree, Information Technology

Pakistan

Skills

Science
Expert
Science
Expert
Teaching
Expert
Teaching
Expert
Teaching English
Expert
Teaching English
Expert
Education
Expert
Education
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Preparation
Expert
Preparation
Expert
Accounting
Expert
Accounting
Expert
Auditing
Expert
Auditing
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Finance
Expert
Finance
Expert
Sales
Expert
Sales
Expert
Program Management
Expert
Program Management
Expert
Data Input
Expert
Data Input
Expert
CUSTOMER RETENTION
Expert
CUSTOMER RETENTION
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
OPERATIONAL EXCELLENCE
Expert
OPERATIONAL EXCELLENCE
Expert
SOFTWARE QUALITY SQA SQC
Expert
SOFTWARE QUALITY SQA SQC
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
COLLABORATION
Expert
COLLABORATION
Expert
MOTIVATIONAL SKILLS
Expert
MOTIVATIONAL SKILLS
Expert
PROJECT MANAGEMENT
Expert
PROJECT MANAGEMENT
Expert
RESULTS FOCUSED
Expert
RESULTS FOCUSED
Expert
HIPPA
Expert
HIPPA
Expert
Management
Expert
Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Team Management
Expert
Team Management
Expert
Negotiation
Expert
Negotiation
Expert
Business Development
Expert
Business Development
Expert
Logistics
Expert
Logistics
Expert
Data Entry
Expert
Data Entry
Expert
Key Account Management
Expert
Key Account Management
Expert
Oil and Gas
Expert
Oil and Gas
Expert
Petroleum
Expert
Petroleum
Expert
Production
Expert
Production
Expert
Oil
Expert
Oil
Expert
Crude Oil
Expert
Crude Oil
Expert

Languages

English

Expert

Training and Certifications

Certifications
HIPPA
Certified Time Management
CSQP
PMP Training
Agile Certified Practitioner
Certified SAFe 5 Agilist
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)

Hobbies and interests

Motivate people
Books reading and Travelling