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Ayesha Irfan Shahid, Customer service and Medical Clerk

Ayesha Irfan Shahid

Customer service and Medical Clerk·EHS- Kuwait hospital sharjah

United Arab Emirates

Bachelor's degree, Creative Computing.

Work experience

Total years of experience: 5 years, 5 months

Customer service and Medical Clerk

January 2026 - Present

EHS- Kuwait hospital sharjah

Sharjah, United Arab Emirates

January 2026 - Present

• Manage patient services, including registration, insurance verification, payments,
and appointment scheduling.
• Coordinate hospital communications by handling incoming/ outgoing calls and
managing patient inquiries.
Company industry:
Medical Hospital

Customer Service Representative

January 2026 - Present

Emirates Health Services

Sharjah, United Arab Emirates

January 2026 - Present

• Assisted senior therapists in administering rehabilitation programs and athletic therapy sessions for female athletes.
• Maintained accurate patient progress records and ensured the therapeutic environment met top hygiene and safety standards.
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Project Coordinator Intern

July 2025 - January 2026

Emaar Group

Dubai, United Arab Emirates

July 2025 - January 2026

• Facilitated seamless communication and documentation flow between project stakeholders, contractors, and internal
departments.
• Monitored project timelines, tracked deliverables, and organized key status meetings to keep development targets on track.
Company industry:
Hospitality & Accomodation
Job role:
Management

Assistant Female Physiotherapist

January 2021 - December 2025

Sharjah Sports Club

Sharjah, United Arab Emirates

January 2021 - December 2025

• Partnered with lead physiotherapists to monitor athlete injuries and facilitate rehabilitation and recovery.
• Created tailored exercise programs and meticulously tracked athletes recovery progress.
Company industry:
Sports & Outdoor Activities

Marketing Intern

September 2024 - June 2025

BSUCampus

Ras Al Khaimah, United Arab Emirates

September 2024 - June 2025

• Supported marketing operations through administrative assistance and
campaign coordination.
• Assisted with digital marketing initiatives, focusing on social media and
promotional content.
• Contributed to student engagement activities and increased brand awareness.
Company industry:
Higher Education
Job role:
Marketing and PR

Public Relation Representative

April 2025 - May 2025

ArabianTravelMarket

Dubai, United Arab Emirates

April 2025 - May 2025

Represented MMPRC to promote Maldivian tourism to local and international
visitors.
Managed the information desk, professionally handling high foot traffic and
visitor inquiries.
Supported event operations through effective team coordination and booth
management.
Company industry:
Other Business Support Services
Job role:
Marketing and PR

Public Relation Representative - Arabian Travel Market

April 2025 - May 2025

ThinkStrawberries

Dubai, United Arab Emirates

April 2025 - May 2025

• Represented the brand MMPRC Maldives at a major international travel trade exhibition, engaging with global industry
professionals and media.
• Managed media relations, distributed press materials, and pitched brand stories to drive positive event coverage.
Company industry:
Business Process Outsourcing (BPO)

Marketing Intern

September 2024 - March 2025

Bath Spa University

Ras Al Khaimah, United Arab Emirates

September 2024 - March 2025

• Supported the execution of student recruitment campaigns and campus promotional events.
• Created engaging content for digital channels and assisted in market research to analyze student enrollment trends.
Company industry:
Higher Education
Job role:
Marketing and PR

Customer Service Administrator

February 2024 - September 2024

Bizhub

Dubai, United Arab Emirates

February 2024 - September 2024

• Managed front-office administrative tasks, managed client scheduling, and processed service requests.
• Resolved client grievances promptly, significantly improving customer retention and satisfaction scores.
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Marketing Administrator

February 2023 - February 2024

Digital Nexa

Dubai, United Arab Emirates

February 2023 - February 2024

• Coordinated digital marketing campaign schedules, tracked KPIs, and prepared performance reports for clients.
• Managed administrative workflows for the creative and account management teams to maximize project efficiency.
Company industry:
Marketing
Job role:
Marketing and PR

Education

BathSpaUniversity

September 2025

September 2025

Bachelor's degree, Creative Computing.

United Arab Emirates

Bath Spa University

September 2025

September 2025

Bachelor's degree, Creative Computing

United Arab Emirates

ArabUnitySchool-Dubai

June 2022

June 2022

High school or equivalent, Educational Psychology

United Arab Emirates

Arab Unity School

June 2022

June 2022

High school or equivalent, Primary Education

United Arab Emirates

Skills

BRAND REPRESENTATION
Intermediate
BRAND REPRESENTATION
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
HEALTHCARE SERVICES
Intermediate
HEALTHCARE SERVICES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PATIENT COORDINATION
Intermediate
PATIENT COORDINATION
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
WEB DEVELOPMENT
Intermediate
WEB DEVELOPMENT
Intermediate

Languages

English
Beginner
Urdu
Beginner
Hindi
Beginner
Arabic
Expert
Turkish
Beginner

Training and Certifications

Certifications
Academic Excellence Award
Bath Spa University
Jun 2022
Show credentials

Hobbies

  • writing.