Supervisor
Lush Fresh Handmade Cosmetics
Total des années d'expérience :5 years, 6 Mois
Shop floor/ cash counter
-Carry out trainings on seasonal/new products.
-Creating open environment.
-Sharing knowledge to one another.
-Feedback.
-Freshness of the products.
-Tidiness.
-Update the Daily dart/ bussines drive and other forms.
-Stock control.
-Visual merchandising.
With the customers
-Determind the customer's needs.
-Suggesting them the product that suits their needs.
-Building relationships with the customer.
-Enlighten the benefits of the ingredients.
-Explaining our customers the core values of Lush and why is it important.
-Explaining them the reasons to buy.
-Provide them a luxurious environment - Demo
-Suggest complementary products.
-Avoiding negetive words.
Others
-Attending events/shop party.
-In store trainer/ visual merchandising.
-Experienced in opening new stores.
-Attending trainings sessions.
With the customers
-Determind the customer's needs.
-Suggesting them the product that suits their needs.
-Building relationships with the customer.
-Enlighten the benefits of the ingredients.
-Explaining our customers the core values of Lush and why is it important.
-Explaining them the reasons to buy.
-Provide them a luxurious environment - Demo
-Suggest complementary products.
-Avoiding negetive words.
Shop floor/ cash counter
-Cleanliness
-Checking the expiration date of the products
-Update the Daily dart.
-Bussines drive.
-Stock control.
-Creating friendly environment.
-Giving training on seasonal/new products.
Others
-Attending events/Event management.
-Product knowledge/ In store trainer.
-Supporting in another stores.
-Experienced in opening the new store.
-Attending trainings.
With the customer
-Greeting the customer, interacting with them and full fill their needs.
-Escorting them to the fitting room.
-Cross selling and up selling.
With my colleague
-Discussing about pervious day status.
-Feedback, suggestion, motivating and resolving issues.
-Newsletter and best seller.
-Total look.
-Material of the products.
-Pass on information from the upper management.
Others
-Supporting in other stores.
-Tidying up and cleanliness.
-Sizing and replenishment.
-Activating and deactivating the system.
-Writhing down the best sellers.
-Updating the reports.
-Stockroom and stationary checks.
Supporting in other stores: Weekened, Persona, Kenzo, Marella, Gérard Darel, Underline and Weill .
-Greeting the customer, assisting them and full fill their needs.
-Escorting them to the fitting room.
-Cross selling and up selling.
-Tidying up before opening and closing the store.
-Sizing and replenishment.
-Activating and deactivating the system.
-Writhing down the best sellers every week.
-Updating the reports.
-Stockroom and stationary checks.
With the customer
-Greeting and thanking.
-Listing and understanding their needs.
-Informing what’s new and on trend.
-Informing about promotions, sales and what’s on trend.
-Explaining the use and advantage of the products.
-Cross selling and up selling.
With my colleague
-Researched on the products, collected pictures and information and made a guide book for them.
-Updating them the current trend.
-Clarifying, helping and solving the matters.
-Suggesting my opinion to the visual merchandiser.
Cashier
-Greeting in a polite way.
-Up selling.
-Placing the product correctly into the bag.
-Ensuring the customers to keep the receipt in case of exchange.
-Thank them.
Others
-Pricing, tagging and steaming the products.
-Replenishing the products.
-Updating myself by reading the news latter.
-Attending training session.
-Refits in River Island Avenues.
-Press events.
(BA Fashion Design & Technology) 2010-2012- Shanto-Mariam University of Creative Technology, Banglad
Secondary School, passing year 2008- Indian Central School, Kuwait Senior School, passing year 2010-