Process Analyst, Policy and Procedures Department
Dubai Bank
Total years of experience :6 years, 3 Months
Establish efficient development and management of operational policy and processes for the Bank.
Developed 80 policy and procedure documents and counting. These documents pertain to all departments within the organization.
Regularly analyze and document changes and updates in processes whenever required. Prepare Process Flow Diagrams of the general processes in each area.
On a regular basis, assist all departments within the Bank (as needed) in resolving any queries related to policies, procedures and processes.
Assisted in various Bank-wide projects such as:
o “Customer Research” (Conducted gap analysis using research on customer segmentation and product segmentation)
o Short term Employee Morale
o Branch Operations Manual Project Phase II
Nominated as the “Process Champion” for the Bank-wide project “2BD Process”. Successfully trained Branch Staff from 3 Branches to ensure that the new process was executed seamlessly in front of the customers. Also, helped create “Process Mapping” for the Bank-wide Project “2BD Promise”.
Awarded the “Employee of the Month” award for the month of July, 2010 and October 2011. Criteria are based on strong performance.
Was entrusted with the role and responsibilities as “Acting Head, Policy and Procedures” in the absence of Head of the Department
Prepared call reports and credit proposals for Corporate Clients with a focus on risk analysis and mitigants, operational management and environmental factors which was supported by the financial highlights addressing key factors in accordance with bank's policy.
Successfully maintained an approval rate of 100% for credit proposals.
Undertook in-depth meaningful analysis of financial statements for current and prospective Corporate Clients which was used by the senior management to make lending decisions.
Successfully assisted the Relationship Manager in achieving team’s Revenue and Portfolio targets by managing current clients and attain new clients.
Evaluated quarterly performance reports based on financial and other predetermined measures.
Assisted the Chief Marketing Officer in development of the 2008 marketing budget.
Profiled companies, researched and validated information on private investment firms specializing in their funds and transactions. The information was used by Investment Managers, Investment Banks, Private Capital Firms, Advisory Firms, Corporations and universities to do reduce risk, become more efficient and make better decisions.
Received the Diploma in Economics from the London School of Economics External Programme