Ayesha Sehar

Deliver premium customer service to high volumes of shoppers at a flagship mall store, consistently exceeding daily sales targets by 10-30%. Build strong customer relationships through expert product knowledge and personalised, friendly service that encourages repeat business. Train and mentor new staff on products, service standards, and store procedures. Process POS transactions and cash handling accurately with error-free end-of-day reconciliation. Maintain visual merchandising standards, replenish stock, and resolve customer queries, exchanges, and complaints professionally.

Served as first point of contact, welcoming visitors and clients and projecting a professional corporate image. Managed a high volume of incoming calls, screening and routing enquiries to the appropriate departments. Coordinated front-desk administration, visitor logs, and meeting-room scheduling; maintained accurate records.

Advised customers on fabrics, designs, and seasonal collections, increasing conversion and repeat visits. Processed cash and card transactions and performed daily cash reconciliation with zero discrepancies. Collaborated with the team to consistently meet and exceed monthly store sales goals.