Ayman Zaghloul

Responsibilities:
1. Manage, oversee, supervise and participate in stores operations.
2. Manage opening and closing the store, securing all assets and order supplies.
3. Control and monitoring updating system and binder with all required information.
4. Monitoring cleaning and well-organizing back stock area.
5. Manage organizing physical inventories periodically.
6. Ensure Following CS/Accounting Manager instructions specific to inventory control:
7. Paperwork flow, timeliness of reporting receipt of goods, inventory transfers and other related inventory matters.
8. Approve requisition and store shipping equipment and supplies to maintain inventory of stock.
9. Maintains deliver or route equipment to departments, using work devices, such as hand truck, conveyor, or sorting bins.
10. Manage compute amounts, such as space available, and shipping, storage, and demurrage charges, using calculator or price list.
11. Ensure communication with Customer Service Supervisors/Representatives regarding inventory levels and needs of the store.
12. Ensure Following safety procedures.
13. Review performing necessary calculation & reporting average assumption per requested period.
14. Review preparing inventory forecast preserving minimum stock levels on average consumption.
15. Review preparing handout Shipment Report on daily base.
16. Organize, train and encourage staff to ensure objectives achievements.
17. Perform necessary logistics and related duties and responsibilities
18. Check and feedback on inventory status and stock level.
19. Provide feedback and accurate statistics on store operations and procedures
20. Performs miscellaneous job-related duties as assigned.
21. Supervise export & foreign purchasing and customs clearance activities
22. Negotiations with suppliers

I. Supervise on all in/out transactions specially returns from sites
II. Create periodical cycle count report according to items movability or transaction
III. Monitor stock report in a daily basis to investigate variances if any
IV. Assure physical stock, in/out documents and systematic data on (Oracle) are matched, otherwise a crystal clear justification should be provided to direct manager
V. Create warehouses utilization report per CBM, pallet position and SQM and through it weekly to top managers.
VI. Attend periodical meetings to cooperate with other department to raise up workflow efficiency
VII. Support the IT department on (Oracle) maintenance or fixing problems
VIII. Monitor subcontractors performance according to (SLA) or (KPI)
IX. Apply penalties on subcontractors according to terms mentioned on contract
X. Analyze warehouse performance and internal warehousing procedures to raise up workflow efficiency, saving time, saving equipment etc..
XI. Coordinate with technical department to create forecasting plan
XII. Coordinate with financial department on quarterly and annual stocktaking.
XIII. Create reports of scrap & nonmoving (dead items) in preparation for sale or reuse it according to all departments decision
XIV. Train employees and new comers on new techniques or applications
XV. Involved on budget plan and forecasting cost
XVI. Involved on cost reduction process.
XVII. Reported to warehouse Manager.

I. Supervise on all in/out transactions specially returns from sites
II. Create periodical cycle count report according to items movability or transaction
III. Monitor stock report in a daily basis to investigate variances if any
IV. Assure physical stock, in/out documents and systematic data on (Oracle) are matched, otherwise a crystal clear justification should be provided to direct manager
V. Create warehouses utilization report per CBM, pallet position and SQM and through it weekly to top managers.
VI. Attend periodical meetings to cooperate with other department to raise up workflow efficiency
VII. Support the IT department on (Oracle) maintenance or fixing problems
VIII. Monitor subcontractors performance according to (SLA) or (KPI)
IX. Apply penalties on subcontractors according to terms mentioned on contract
X. Analyze warehouse performance and internal warehousing procedures to raise up workflow efficiency, saving time, saving equipment etc..
XI. Coordinate with technical department to create forecasting plan
XII. Coordinate with financial department on quarterly and annual stocktaking.
XIII. Create reports of scrap & nonmoving (dead items) in preparation for sale or reuse it according to all departments decision
XIV. Train employees and new comers on new techniques or applications
XV. Involved on budget plan and forecasting cost
XVI. Involved on cost reduction process.
XVII. Reported to warehouse Manager.

i. Handling customer’s complaints if escalated to myself using (analyze, register then resolve theory), or escalate to higher managerial level if necessary.
ii. Follow up transportation.
iii. Follow up with our customer’s custom clearance and brokers until inbound their goods on the warehouse if needed.
iv. Supervise on entire customer support team.
v. Improve and develop business workflow.
vi. Support HR department to choose qualified candidates employees.
vii. Trains new hired employees.
viii. Create financial reports.
ix. Supervise on daily, weekly and monthly stock reports and ensure send them to the customers on daily, weekly or monthly basis accurately.
x. Audit on physical goods arrangement.
xi. Ensure physical stock matches the systematic stock.
xii. Attend meetings with customers periodically to rise up workflow efficiency and to avoid workflow errors.
xiii. Ensure dispatching goods according to FEFO, FIFO or LEFO etc... Rules.
xiv. Supervise on co-packing project.
xv. Ensure catch up targets, deadlines and work according to KPI and SOP

xvi. Reported to head of customer support, business development manager, and chairman.

On charge of the following projects:

A. PEPSICO: store (Chipsy) finish goods

B. Bavarian Auto Group: store and deliver spare parts of ( Mahindra & Brilliance) cars

C. Mopar: Store and deliver Spare parts of (Chrysler) Cars.

D. Caravan: Store, deliver and co-pack (Bonjorno) finish goods and promotions.

E. Reckitt Benckiser: store, deliver and co-pack (Airwick) finish goods and promotions.

F. Univar: follow up custom clearance, store and deliver (Chemical Goods)

G. Raya Corp: store and deliver spare parts of ATM machines according to timing schedule.

H. NEC Telecommunication: store and deliver spare parts of telecommunication sites.

I. Burger King: store and deliver dry goods (furniture, cups, motorbikes etc...)
J. Emarat Misr : storing oils, Empty containers and Tools

A. NISSAN account:
- Operation team member (2008-2009):

1) Dealing with delivery and receiving process.
2) Supervision on safety and healthy procedures.
3) Operation stock controller.
4) Operation quality control (OQC).

B. HUAWEI account:

1 - Administration team member (2009-2012):

I. Control file.
II. Handling inbound and outbound process.
III. Dealing with systems like HUAWEI system (component of executive system CES), (WMS system) and (exceed system).
IV. Coordinate and following up with transportation process.
V. Stock controller.
VI. Data analysis.
VII. reporting to Head of logistics.
VIII. Reporting to MENA (Middle East North Africa) regional managers.
IX. Contacting customers for issues if any.
X. Solving customer issues if any or escalates to managers.
XI. Making daily reports, and through them to managers and customers.

2 - quality control director (2012- till date):

I. Insure catch up deadlines, KPIs and our targets.
II. Insure of clean up the warehouse.
III. Insure of health, safety and security.
IV. Insure of the quality of the goods transactions e.g. inbound and outbound.
V. Insure the physical stock is matching the systematic stock through day to day work.
VI. Revise all reports before through to managers or customers.
VII. Handle all the exceptional tasks such as periodic cycle counts.
VIII. Create presentations, work efficiency diagram and reports etc.

i. Supervise all inbound and outbound process.
ii. In charge of all contracts with subcontractors.
iii. Handling purchasing the materials and equipment for the warehouse.
iv. Supervise on safety procedures for human resources and the goods
v. Create aging reports for the goods and through them to the sales managers
vi. Auditing the inbound and outbound reports
vii. Monitoring the stock reports and check their accuracy with the physical goods.
viii. Handling the delivery transportation (booking trucks from subcontractor, check the customer address etc..)
ix. Handling customer complaints.
x. Insure the warehouse is clean, secure and safe.
xi. Discuss the budget with the chair man.
xii. Create improvement plan for the warehouse crew.
xiii. Make incentive plan for the extraordinary and proactive employees as a motivation for them.
xiv. Set deduction penalties and punishment rules for the non
committed employees
xv. Revise the warehouse financial budget