Ayman Ahmed

iPILOT is a global Aviation Entertainment company with nine branches around the world in big cities like Dubai, Doha, London, Zurich, and Munich, Providing flight simulation experience for public.

- Manage iPILOT Dubai operations and team of 14 staff members, increasing business profitability with outstanding customer service.
- Assist top management to set business annual budget and sales targets. In addition, to make sure that sales team is achieving it and the KPI been understood.
- Liaise with the marketing manager to plan marketing activities, campaigns, merchandising and branding.
- Liaise with the PR agent to get iPILOT Dubai featured by most known TV channels, Newspapers and Magazines.
- Manage administration, recruitment and payroll.
- Prepare and submit all necessary sales and activities reports to the top management.
- Visit potential clients, making presentations to maximize brand awareness and increase sales opportunities.
- Managing corporate deals, business cooperation, partnerships and franchising.
- Boeing gift shop orders, shipping, pricing and inventory.
- Implement sales strategy and coach sales team.
- Arrange meetings with Malls leasing managers in UAE seeking opportunities for business expansion.

Accomplishments

- Promoted to be the signatory and company authorized person on April 2013.
- iPILOT Dubai has become the most profitable branch worldwide by consistently increasing the sales, exceeding the target and reducing the cost.
- Payroll decreased by 7.5% with the same staff coverage.
- Secured and signed leasing contract with Al Dar Properties for iPILOT new branch at YAS Mall - Abu Dhabi.
- Successfully solved company trade license legal issue, saved 77000 AED.
- In iPILOT worldwide monthly customer survey, Dubai was always on the top of the list for the best experience.
- iPILOT Dubai got featured by Dubai TV, Dubai One TV, DM TV, Massaya TV, BBC World, Gulf News, Etihad Newspaper, The National Newspaper, and Khaleej Times Newspaper.
- Successful marketing campaigns with Dubai TV, FM4 Radio, Cobone, Groupon, LivingKool and Facebook.
- One year renewable partnership contract successfully signed with VISA Middle East.

- Manage store operations and a team of five staff members to ensure targets achievement.
- Stock orders, forecasting, inventory and auditing.
- Staff rostering, ensure enough coverage in peak times and monitor attendance.
- Ensure that the store consistently reflect highest possible standards of housekeeping and merchandising.
- Implement sales strategy includes staff coaching to enhance customer experience.
- Prepare and submit sales, stock and lost opportunities report.

Accomplishments

- Maintained high level of targets achievement, were one of the most profitable three stores out of nine.
- First runner up award, Nokia DSF challenge 2012.
- Two of my staff members promoted to store supervisors due to effective coaching and tasks delegation.
- Obtained Sales Solutions Bronze Level Certificate and got the highest score in the group.
- The best mystery shopper store review, 3 months in a row.

- Managing sales team of 12 staff members in three locations, in addition to operation tasks in six locations in Abu Dhabi and Al Ain.
- Monitor sales activities to increase the bottom line and company revenue.
- Ensure sales team delivers highest possible levels of customer service and ensure that this prioritized all the time to maximize sales.
- Monitor and follow up fitting and decoration process in the upcoming new stores.
- Perform stock orders, forecasting and transfers to prevent loosing sales opportunities.
- Attend weekly staff meeting to discuss their targets, achievements, KPI, campaigns and challenges.
- Manage VIP customers’ accounts and maintain a long lasting relation with their contact.
- Liaise with marketing manager and operation manager for stores branding, merchandise layouts and campaigns.
- Regularly visit stores in my territory to ensure that merchandising plan is implemented, there is no maintenance issues required and stores are functioning properly.
- Handle customer’s complaint related to the sales department as well as the sold products.
- Ensure that the stores consistently reflect highest possible standards of housekeeping.
- Monitor staff performance and attendance, providing directions to improve their sales and personality skills.
- To ensure that all marketing campaigns running as planned.
- Maintain old stocks clearance and waste reduction.
- Assist Operations Manager in gathering sales results and prepare the KPI and reports.
- Assist training department to improve and develop trainings by giving my hands on technical experience.
- Provide technical training to the workshop engineers.

Accomplishments

- Joined Nokia on June 2008 as a Customer Service Engineer, promoted to Store Manager on September 2009.
- On March 2010, became Area Store Manager, Running three stores and Assistant Manager to Operations Department.
- Turned Khalidyah Mall branch to be one of the most profitable branches after it was about to be shutdown due to continuous looses.
- Reduced the amount of returned products in eleven locations by monitoring closely the process and ensure that sales team is strictly following company return policy.
- Established and maintained a very good relation with Highness Sheikh Tahnoon Bin Zayed’s office, Highness Sheikha Fatima’s office and the General Manager of Abu Dhabi Police Operations, Major Ahmed Nasser Al Raisi.
- Obtained Nokia Level 1 & 2 Engineer Certificate.
- Invented a new software solution solved common defect in Nokia 5800 mobile phones.

I joined Mony Mobile Service as a business partner and General Manager, Managed to set the company from scratch.

- Monitor daily sales and repair activities to ensure targets achievement.
- Manage Recruitment and administration.
- Mobile phones, accessories, spare parts orders and inventory.
- Develop sales strategy and marketing plan.
- Store merchandising, layout and branding, workshop designing.
- Setup repair equipments and deliver training to workshop technicians.
- Stores fit out and decoration.

Accomplishments

Mony Mobile Service had become one of the market leaders in Mobile phone retail and care service industry in Egypt.