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ayman Abu Mazrou, Business System Analyst

ayman Abu Mazrou

Business System Analyst·C4 advanced Solutions

United Arab Emirates

Bachelor's degree, Information System

Work experience

Total years of experience: 17 years, 11 months

Business System Analyst

February 2015 - Present

C4 advanced Solutions

February 2015 - Present

Company industry:
IT Services
Job role:
Information Technology

Senior Solution Consultant

July 2008 - February 2015

Omnix International L.L.C

Jordan

July 2008 - February 2015

Company industry:
IT Services
Job role:
Information Technology

Technical Business Analyst

-

-

Job role:
Information Technology

Solutions Consultant

-

Omnix International L.L.C

United Arab Emirates

-

Company industry:
IT Services
Job role:
Information Technology

Project

-

Public sector

Oman

-

Developing a comprehensive Passport Information System to manage the e-Passport life cycle from the moment an application is submitted to the time it gets delivered to the applicant.
Responsibilities included:
Configuration and Administration Siebel
Company industry:
Public Administration
Job role:
Engineering

Solution Consultant

-

Omnix International L.L.C

Jordan

-

Company industry:
IT Services
Job role:
Information Technology

Project

-

Public sector

Oman

-

Provide and implementation of a unified database via Siebel Applications.
Responsibilities included:
Configuration and Administration in Siebel
Company industry:
Public Administration
Job role:
Engineering

Solution Consultant

-

Omnix International L.L.C

United Arab Emirates

-

Company industry:
IT Services
Job role:
Information Technology

Project

-

-

Create a national unified database and civil registry system.
Responsibilities included:
Managing a team of developers by providing technical support and team leading role.
Build Core Business profiles.
Build Business Workflow Processes.
Writing core eScript for business processes.
Facilitate problem solving and collaboration.
Provide necessary business information.
Customization and building for the (DB Layer, Business Layer, UI Layer).
Holy Makah Municipality Case Management System using Siebel Applications- HMM Project
Job role:
Engineering

Senior Solution Consultant

-

Omnix International L.L.C

Saudi Arabia

-

Company industry:
IT Services
Job role:
Information Technology

Project

-

ESRI

Egypt

-

Provide the client’s request in building applications that facilitate the implementation of services for the citizens.
Responsibilities included:
Participate in and provide input into the design, re-design and development of required services.
Coordinate systems installation and software testing with other technologies such as (
Company industry:
IT Services
Job role:
Engineering

Project

-

ESRI

Egypt

-

Provide the client’s request in building applications that facilitate the implementation of services for the citizens.
Responsibilities included:
Participate in and provide input into the design, re-design and development of required services.
Coordinate systems installation and software testing with other technologies such as (
Company industry:
IT Services
Job role:
Engineering

Principal

-

Omnix International L.L.C

Saudi Arabia

-

Provide the client’s request in building applications that facilitate the implementation of services for the citizens.
Responsibilities included:
Participate in and provide input into the design, re-design and development of required services.
Coordinate systems installation and software testing with other technologies such as (ESRI Application/ UCM/External Web Applications).
Coach and help development team members; help resolve dysfunctional behavior.
Provide a middle tier between management and developers by distributing tasks to the technical team and offering time plans and high level tasks reports to the managerial level.
Manage and facilitate different team members collaboration (such as Siebel team developer and a third party developer)
Help keep the team focused and on track.
UAE Armed Forces Case Management System using Siebel Applications- ECA Project
C4 Advanced Solutions
Company industry:
IT Services
Job role:
Management

Technical Business Analyst

-

United Arab Emirates

United Arab Emirates

-

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Project

-

-

Provide the client’s request in building applications that facilitate the implementation of services for the citizens.
Responsibilities included:
•Analyses business functions in order to develop new or modified information processing systems.
•Designs & creates system reports to improve operational efficiency.
•Provides technical assistance in identifying, evaluating, and developing systems and procedures.
•Writes and maintains functional specifications for new or modified business systems.
•Consults and coordinates with systems analysts to design and develop
Automated business systems.
•Develops, coordinates, and implements plans to test business and functional processes
During system development and quality assurance testing.
•Tracks and documents changes to functional and Technical specifications.
•Creates or assists others in the writing of user documentation, instructions, and procedures.
•Monitors and documents post-implementation problems and revision requests.
•Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems.
•Maintains user security and integrity of system data.
•Interacts directly with the Support & Reporting Services team to finalize the scope for the required system changes.
Job role:
Engineering

Education

Al Zaytoonah University

January 2007

January 2007

Bachelor's degree, Information System

Jordan

View attachment

Al-Ittihad Secondary School

July 2003

July 2003

Bachelor's degree, Languages

Jordan

Skills

BI Publisher
Expert
BI Publisher
Expert
Oracle
Expert
Oracle
Expert
Siebel Administration
Expert
Siebel Administration
Expert
Siebel
Expert
Siebel
Expert
Siebel CRM
Expert
Siebel CRM
Expert
BUSINESS ANALYSIS
Intermediate
BUSINESS ANALYSIS
Intermediate
BI Publisher
Expert
BI Publisher
Expert
Oracle
Expert
Oracle
Expert
Siebel Administration
Expert
Siebel Administration
Expert
Siebel
Expert
Siebel
Expert

Languages

Arabic

Expert

English

Expert