Senior Systems Engineer
Universe Computers
مجموع سنوات الخبرة :22 years, 2 أشهر
Steered technical design with client projects across the gulf region. Obtained customers project requirement and formulated effective designs to meet specific needs. Designed overall system covering the system architecture and database design to describe relation between various modules and functions of the system, data flow, flow charts, and data structures.
Key Contributions:
• Formed data structures, required software architecture, source code, and ultimately, performance algorithms.
• Upgraded procedures of Kuwait’s state bureau of audit network, security, and IP telephony systems.
• Planned and created Kuwait’s national guards new building complete infrastructure.
• Achieved maximum level of customer satisfaction by writing RFP and RFQ for customer needs.
• Accomplished all sales targets by providing strategic solutions.
Spearhead the technical operations, including estimating budgets, controlling cost, and managing resources for different network projects. Promote teamwork to achieve benefits across the organization. Formulate and implement the technical operations strategy and plans to meet all set business objectives and technical needs. Create a line of sight between individual jobholders and the departmental / sector strategy to achieve all department objectives. Reduce overrunning costs by controlling the department budget and expenses. Oversee resources of five technical departments, including NOC, CORE, Wireless Systems, and VAS. Deliver carrier-class services to streamline network performance.
Key Contributions:
• Generated new revenue streams by controlling the operations department.
• Implemented best operations management strategies and achieved performance metrics/KPIs and increased productivity and performance of teams.
• Identified and resolved operational and network issues.
• Ensured continuous improvement of the different B.Online platforms through the development of technical strategic plans.
• Assessed needs for skills improvement and delivered training and motivation to team members.
• Optimised business performance by monitoring staff and adhering to all company policies and procedures.
• Strengthened understanding of services industry and business needs by sharing knowledge and developing staff capabilities.
• Recognised as the first service provider within the gulf region by achieving B.Online’s Network Infrastructure Services Certificate from MEF.
Directed a team of IPTX engineers and coordinated work orders to ensure compliance with set standards and project scope. Identified and resolved the hardware/software faults. Participated in trouble tickets assigned by NOC agents and fixed the network issues within SLA time. Enhanced operational efficiency by timely replacing and repairing faulty board and hardware. Executed project with greater effectiveness by providing necessary technical support and knowledge to IPTX engineers.
Key Contributions:
• Migrated all network services from QRN to Shuabia DC with zero downtime for Ooredoo’s Qurain Exchange DC network clean-up project.
• Championed design and implementation operations of Ooredoo’s MPLS Core Network swap (Cisco to Huawei) network platforms consist of 600 PE routers across Kuwait.
• Maintained circuits with local ISPs and supported engineers for link status and BGP configurations to exchange routing and reachability information between autonomous systems on the internet.
• Increased business performance through impact analysis for upcoming activities and auditing the network activities.
• Supervised overall network operations and forwarded reports to upper management
Taking care of All Technical aspects as well as product development
Responsible for the technical aspects of the Telecom/Core Network Department, My responsibilities include:
* Maintaining FASTtelco’s equipment involving core network and interconnection with all the core routers and switches.
* Maintain FASTtelco’s international circuits (STMs) and VoIP Carriers and coordinating with their engineers for link status and BGP table.
* Planning and Designing FASTtelco’s new services and equipment installation by providing network integration with FASTtelco’s Network design.
* Planning International MPLS formation and configurations with Global providers (PCCW, Level3).
* Maintaining and building VoIP infrastructure for FASTtelco’s (wholesale & prepaid) services and Centrex.
* Responsible for RIPE NCC address allocation and cases.
* Maintaining and installation of FASTtelco’s web caching (BlueCoat) along with cisco’s ACE.
* Planning and maintaining YouTube/Bittorrent/rapidshare caching.
* Responsible for GGC (Global Google Cahces) installation, maintenance and coordination with Google support.
* Provide necessary technical support for escalations from the NMC Engineers.
Responsible for the technical aspects of the Network Operation Center
Department, My responsibilities include:
* Initialize necessary configuration including IP assignment to provision customer services for corporate and retail services.
* Maintain customer service continuity by providing 2nd level support for all corporate services.
* Maintaining and initializing MPLS configuration and addressing end-to-end with customers and FASTtelco’s Edge routers.
* Maintaining and formatting of FASTtelco’s managed security connections.
* Provide necessary technical support for escalations from the help desk, NOC agents and NOC engineers.
* Configure and maintain monitoring & traffic analysis systems for corporate connections.
* Escalate issues to Core Engineers in accordance with escalation procedures.
* Maintain accurate record and documentation in accordance with procedures.
* Provide support for field engineers & technicians during service deployments.
* Attend/reply FASTtelco’s Support email’s and Faxes.
Responsible for performing analytical and technical work performing functions as a Front Desk phone support for corporate VIP clients:
* Initialize necessary configuration to provision customer services for corporate and retail services.
* Maintain customer service continuity by providing 2nd level support for all corporate services.
* Raise cases to technical support supervisor and to Earth Station engineer.
* Configure and maintain monitoring & traffic analysis systems for corporate connections.
* Escalate issues to 3rd level support in accordance with escalation procedures.
* Maintain accurate record and documentation in accordance with procedures.
* Maintain accurate shift report.
* Provide support to 1st level support agents and check their Trouble Tickets
Responsible for performing analytical and technical work performing functions as a Front Desk phone support for corporate clients:
My Duties :
* Initialize necessary configuration to provision customer services for corporate and retail services.
* Maintain customer service continuity by providing 1st level support for all corporate services.
* Provide necessary technical support for escalations from the help desk.
* Configure and maintain monitoring & traffic analysis systems for corporate connections.
* Escalate issues to 2nd level support in accordance with escalation procedures.
* Maintain accurate record and documentation in accordance with procedures.
* Maintain accurate shift hand over.
* Provide support for field engineers & technicians during service deployments.
My Duties:
* Handling Corporate and Residential Connections.
* Handling Corporate and Residential Trouble Tickets raised by NOC and HD.
* Installation for Cisco, 3Com, Infinilink and Arescom Configuration
* Installation for firwalls and ISA server at Client side
* Maintaining customer’s network
* Installing wireless connections through ATM network.
* Configuring WAN Networks over ATM and MPLS.
* Handling Outside Calls for Leased Lines Connections..
* Installing Digital Modems (Pairgain, Paradayne, Cisco…etc).
* Handling the Network Of the Ministry Of Interior (Information Systems Department).
Deploying and Developing UCCX Scripts and implementing Contact Centers
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