Head, General Services
Saudi Arabian Mining Company - Ma’aden
Total years of experience :20 years, 3 Months
Accomplishments:
• Entrusted with overall responsibility of designing, managing and supervising General Services activities relevant to facilities in line with Corporate/Company guidelines, ensuring access to high-quality facilities easily, cost effectively, safely, securely and in a sustainable way for the environment.
• Handpicked to lead services across 25 locations in KSA -spanning strategy and operation in terms of Facility Services (Soft and Hard), Logistic (Transportations, Bus, Limousine), Travel Management (Ticketing, Hotels, Conferences), Telecommunication, Catering, Hospitalities, Employee Housing (300+ units), Hosing Project (900+ Houses), Community Services (7+ Villages with a total of 5, 000 units), Cost Management, Performance, Contract Management, Asset Management.
Key Responsibilities:
• Providing excellent and sustainable soft and hard facilities management and general services that exceed the expectations, and continuously improving productivity, reliability, and costs.
• Administering and supervising all property, assets, infrastructure, housing and travel by effectively sourcing and negotiating specialized Service contracts.
• Transforming processes, reviewing facility management policies for the region and tracking budget utilization at location level in addition to supporting in the development of building the global operating model including the innovative process, policies and organizational structure.
• Developing and implementing systems and procedures required to enable the effective provision and control of properties under management; while ensuring HSE, health and hygiene compliance.
• Overseeing administrative functions such as the ordering of supplies, quality control and annual inventory controls, contract management/ P&L responsibilities.
• Developing effective relationships with all facilities suppliers and contractors and monitor against contractual KPIs and SLAs ensuring best value.
• Acting as the central point of contact for all Facility Management personnel and supervised their annual performance, including monitoring teams and generating weekly/monthly reports.
• Managing on-going facilities operations and activity to improve efficiency by reducing operating costs while increasing productivity.
• Owning full line management responsibility for members of the Facilities team, ensuring the effective and efficient scheduling and delivery of facilities and event operations to maximize utilization and deliver excellent service standards.
Designation Chronology:
• Jan 2019 - May 2020: Sr. Manager, Site Facility Management (Jubail, Saudi Arabia).
• Jan 2017 - Mar 2019: Manager, Site Facility Management (Yanbu, Saudi Arabia).
• Jan 2013 - Oct 2017: Manager, Administration and Office Services (KAUST, Thuwal, Saudi Arabia).
• Jan 2012 - Mar 2013: Section Head, General Services (Yanbu, Saudi Arabia).
• Jan 2010 - Apr 2012: Supervisor, General Services (Yanbu, Saudi Arabia).
• Jan 2009 - Dec 2009: Sr. Administrator, General Services (Yanbu, Saudi Arabia).
• Aug 2008 - Jun 2009: Administrator, General Services (Yanbu, Saudi Arabia).
Accomplishments:
• Joined as an Administrator, General Services, received several promotions and moved up the career trajectories to the position of Sr. Manager, Site Facility Management
• Played a key role in leading the Facility Management Transformation Project SABIC KSA and streamlining processes for Business Model, People Development and Technology.
• Robust record of success in managing facilities in SABIC Eastern Region covering the entire spectrum of Building Operation and Maintenance, Janitorial, Landscaping, Catering, Hospitality; Contract Management; Property and Space Management, Asset, Recreational and Events and directing a huge workforce of 37 direct employees and 2500+ services manpower.
• Structured scope of work, policies and procedures of the General Services department, and contributed to devising a long-term 2025 SABIC Strategy, with innovative procedures - resulting in 15% cost savings.
• Co-founded the SABIC CRD Initiation Project, and effectively managed all critical aspects of administration and facilities.
• Delivered stellar performance in leading and managing Office Services during the completion of Yanbu National Petrochemical Company’s complex project (YANSAB).
Key Responsibilities:
• Adroit in managing the whole spectrum of facility management activities right from planning; asset maintenance, budgeting; coordinating between internal projects teams/external consultants & contractors until successful completion and compliance with established standards.
• Coordinated the use of available equipment, materials, and personnel to obtain maximum effectiveness and economy in addition to managing supplier performance for special contract items.
• Spearheaded 18 Restaurant's Operation, supervising 18, 000 employees 24/7 whilst maintaining Hygiene Standards in all Food services, ensuring immaculate catering for company staff/visitors, and offering efficient Tea Boy & Vending Machines' Services as well as recreational, gym and fitness services.
• Commanded several tasks including maintenance, catering, staff welfare, transportation, mail services, office space, office furniture, hotel, travel, events, visitors, logistics, etc.
• Tracked budgets and ensured payment is made on time and enforced effective controls to minimize operational spending from the allocated budget.
• Developed water-tight annual budgets for building usage and facility management with accurate estimates of costs of labor and material. Additionally, deployed various cost reduction initiatives, such as strategies to cut down office supplies expenses.
• Worked with a variety of external companies for providing various materials/supplies/products/ services and negotiated several contracts.
• Administered all HR matters and arranged employees Iqama, Visa’s in liaison with Ministry of Foreign affairs and the labor office and any other government organization.
• Drove notable performance improvements of FM activities by updating building security including access control system, CCTV system and company cards issuance. Directed all operational aspects of the services department right from planning, organization, and execution of various operational functions.
• Empowered all administrative staff members and enabled them to perform them to their peak.
Designation Chronology:
• Aug 2006 - Jul 2007: Acting HR Supervisor
• Jun 2004 - Jul 2006: Senior Personnel Administrator
• Nov 2003 - May 2004: Personnel Administrator
• Aug 2003 - Oct 2003: Trainee
Accomplishments & Key Responsibilities:
• Inducted as a Trainee and earned several promotions to the position of Acting HR Supervisor.
• Functioned as the Power User and integral member of the SAP-ERP 2004 implementation project to deploy a fully automated HR module for improving company productivity.
• Deployed an employee filing & documentation center by effectively utilizing an electronic database and designed a robust employee attendance system, and linking it with the HR SAP Salaries module.
• Streamlined the existing policies and procedures of the HR department while ensuring alignment with Saudi Labor Laws and provided strategic leadership and mentored 160+ Saudi employees, and contributed to the delivery of HR development fund project.
• Deployed a legally sound and practically operational framework consistent with labor laws, core business strategy and vision across various verticals of Human Resource Management.
• Implemented several employee engagement activities, involved in employee selection, transfers, leave administration, promotions and terminations, appraisals, etc.
• Provided periodic HR reports on performance & productivity to the senior management team.
Professional Development: • Dec 2015: Leading a Function, BABSON - SABIC Academy - KSA, Riyadh • Dec 2015: Leading A Team, SABIC Academy - KSA, Yanbu • Dec 2014: Performance Appraisal, Harvard - SABIC Academy - KSA, Riyadh • Dec 2014: Talent Management, Learning Tree International - SABIC Academy - KSA, Riyadh • Nov 2014: Leading A Successful Change, SABIC Academy - Thuwal, KSA • Nov 2014: The Complete Course on Project Management, AZ TECH - Malaysia, Kuala Lumpur • May 2014: Finance Business Simulation and Certification, SABIC Academy - KSA, Riyadh • Apr 2014: Finance for Non-financial Leaders, SABIC Academy - KSA, Riyadh • Apr 2014: Evaluating SABIC Financial Performance, SABIC Academy - KSA, Riyadh • Nov 2012: Business Process Analysis & Modelling, OXFORD Management Center - Emirates, Dubai • Nov 2009: Manpower Planning, Dallah Human Skills Training & Development - KSA, Jeddah • Apr 2009: SAP RAMIS: End User (Product & Services), SAP RAMIS: End User (Product & Services) - KSA, Yanbu • Nov 2007: SAP Procurement Model, SAP Training Center - KSA, Yanbu • Dec 2006: Advanced Human Resource Management, EUROMATIC - Emirates, Dubai • Aug 2003: Human Resources & TQM Training Program, The National Titanium Dioxide Co. Ltd. (CRISTAL) - KSA, Yanbu Technical Competencies • SAP HR Power User (Process and Talent Management) • SAP MM Power User • Microsoft Word / Excel
Study concentrates in many courses of: Business English, Business Communication, Accounting, Information Management and Organization, Office Management, Career Behavior and Public Relation.