أيمن العزام

▸ Lead the MEAL strategy for DRC Jordan, overseeing quality assurance, data systems, and performance reporting across all
programmes.
▸ Manage and mentor a cross-functional MEAL team, building staff capacity in data collection, analysis, and results-based
management.
▸ Develop and maintain MEAL frameworks, indicator matrices, and logframes aligned with donor requirements and DRC
global standards.
▸ Oversee complaint and feedback mechanisms (CFM) to ensure accountability to affected populations (AAP).
▸ Coordinate with senior management and programme teams to integrate MEAL findings into strategic decision-making and
programme adaptation.
▸ Represent DRC in inter-agency MEAL coordination forums and contribute to sector-wide learning initiatives.

▸ Designed and managed the DRC Jordan SQL database system, including reporting functions, SOPs, and compliance
frameworks.
▸ Led the IM strategy for DRC Jordan, covering inter-departmental data needs, collection modalities, software selection, and
staff capacity building.
▸ Conducted in-house training programs for database users; ensured compliance with Data Protection SOPs through regular
spot checks and refresher trainings.
▸ Oversaw development of all data collection tools via ODK/KoBoToolbox, from design and testing through to deployment.
▸ Collaborated with MEL Manager and M&E Field Coordinator to analyze and disaggregate programme data for monthly
donor reporting.
▸ Coordinated monthly indicator tracking, ActivityInfo reporting, and managed dynamic dashboards and GIS mapping
products.
▸ Supported regional and global DRC IM initiatives, including the regional feasibility study on information management
systems.

▸ Designed and deployed data structures, forms, reports, and queries to support humanitarian programme operations.
▸ Conducted database performance diagnostics, developed stored procedures and views, and planned data migrations
between systems.
▸ Coordinated monthly reporting to UNHCR ActivityInfo and supported data analysis requests from the Deputy Operations
Coordinator.

▸ Managed software system installation, testing, and validation across multiple country operations (Orange Jordan, Etisalat
Egypt, Moov West Africa).
▸ Collaborated with QA and Android development teams on use case development, test case review, and feature bug
tracking.
▸ Managed POS hardware and software; provided orientation and technical support to end users across four countries.

Supported system users, managed software bugs, and developed internal software interfaces using C#, VB.Net, ASP.Net, SQL, and
PL/SQL.