IT Officer
nomac
Total des années d'expérience :11 years, 1 Mois
• Maintaining ITC Infrastructure (System & Network), identify issues for solving, and keep systems operational.
• Attending user calls, communicate status, progress, and resolutions & recovery of incidents.
• Install, maintain, configure & update software and computer systems.
• Maintain & troubleshoot PCs, Laptops, and Printers.
• Maintain and troubleshoot Avaya IP Phone system.
• Maintain the hardware & software inventory for the main office.
• Coordinate with supplier for warranty, repair/replacement of parts and pending work.
• Supervise, maintain, and configure new CCTV system
* Maintain Backup of Systems
-learned SAP and SAP Basis
-learned ABAP
-learned about Mail, SharePoint and Backup systems and their configurations
-did some helpdesk and user support
-did some troubleshooting regarding software/hardware/networking
-learned alot of concepts regarding servers & network infrastructure
-got a second honor award before the graduation -graduated with third honor