National protocols Head
banque du Caire
Total years of experience :19 years, 5 Months
Responsible for support and developing Protocols signed by DBC
Corporate communication and Public relations
Senior Assistant Manager
Banque Du Caire
Directly reporting to the cc (Corporate communication ) General Manager.
Assist in Planning, Leading and controlling the marketing and Pr actives to meet the bank objectives.
Assist in building brand positioning Provides monthly brand updates to Head of CC Maintain .
Making a excellent relations with agencies and media suppliers.
Responsible for supervising the website team as a marketing tool and control weekly data updating.
Assisting in marketing campaigns planning. Participating in executing marketing campaigns. Evaluates customers reactions to advertising and promotion programs Participate in maintaining the required internal of the Bank (Bank Identity Plan) as reflected in the Bank Mission and Strategy.
Participate in projects to maximize the impact of communications activities Arrange and follow up with third-party media agencies sub-contracted to assist with communications Support the internal communication and Public Relations activities adequately. Act as referral contact for questions about Bank Internal communications materials May need to travel regularly to Bank offices to handle communication activities, coordinate at regular bases with staff to grantee quality and availability of promotional materials in branches. Assist in preparing event, exhibition, or conference booths Ensure that all Internal communications activities work to promote the reputation of the Bank through all forms of Internal media and communications in line with the Bank Mission, Value and Strategic Objectives Providing reports to Head of CC about ongoing activities.
Responsible for the quarterly news letter of the bank and other news and press releases.
1 Developing sales strategies to meet agreed of bank objectives.
2 Reporting back to the top managers.
3 Training the new higher sales staff on:
CIB software banking system.
How to seal our CIB Credit cards products.
How to deal with customer requirements and complains.
How to communicate with all CIB departments.
4 Support the sales manager.
Work at Nestle call center.
Represent Nestle with them customers.
Dealing with complains, requests from customers and coordinating with other depts. To solve their problems.
Regular surveys for the existing customers to ensure their satisfaction.
Telemarketing Maker (call customer and making surveys to measure the customer satisfaction at our service.
Telesales Maker (to make new contracts for new customers and deal with the corporate and small business co).
Represent Nestle in its external events and ex habitations.
Liaising and building relationships with a range of stakeholders, e.g. customers, suppliers, colleagues;
Developing advertising opportunities, which can involve placing adverts in national, regional and specialist publications, or on the radio (depending on the organization and the campaign);
Maintaining and building contacts with the media;
Writing and distributing press releases;
Preparing photo shoots;
Managing the production of marketing materials, including leaflets, posters and flyers - this can involve writing and proofreading copy, and liaising with designers and printers;
Arranging for the effective distribution of marketing materials;
Organizing and attending events and exhibitions;
Securing sponsorship to assist with the publicity and funding of marketing projects;
Carrying out market research and customer surveys to assess demand, brand positioning and awareness;
Evaluating marketing campaigns;
Monitoring competitor activity;
Analyzing pricing positions;
Contributing to long-term marketing plans and strategies;
Managing budgets;
Supporting the marketing manager, and other colleagues
Accountant at the Financial department
and responsible for the costumers
accounts and auditing of the branches
of (BTC) accounts.
Marketing Professional Diploma American University in Cairo-AUC 2010
MBA in process will hold master degree after 7 months