Senior IT Specialist
Nile Sugar
مجموع سنوات الخبرة :17 years, 11 أشهر
Job Description:
System Administration Tasks
1- SharePoint 2010
Design forms with workflow using Microsoft InfoPath 2010 and Users Orientation
Projects : Survey For IT Department, Servers interactive Diagram, Object Track,
Infra. web site, Print Out from Assets
2- System Center 2012 R2 Configuration Manager \[SCCM2012 R2\]
Install Primary SCCM site \[FA\]and secondary Site\[HO\] and install Client
Awareness of all SCCM 2012 reports and Design reports based on business needs,
Ensure client functionality on all machines and preparing applications to be run
Through SCCM 2012
Create a Task Sequence to Install an Existing Operating System Image Package for
Laptop Latitude 5440 i7 and i5, Laptop Latitude 3440, Laptop Lenovo Thinkpad L440
i5, Desktop Lenovo Thinkcenter M93 Mini and Desktop Dell OptiPlex 7010
3- Backup & Recovery using Backup exec 2012
Monitor, Create, Maintain, Taking a manual backup in case of backup failure
4- MS Exchange Server 2007
Create and Maintain user account
5- Domain Controller
Configure PGO, Create, maintain and update users & computers details
6- GFI Lan Guard
Monitor the network security scanning for vulnerability scanner assessment Network
Auditing
7- Upgrade Aimetis Symphony for farm/server and client from 6.5.10 to 6.9.0
8- Service Desk
Monitor all calls and to ensure having all calls stick to IT workflow Enter Customer
Complaint Using Service Desk \[SharePoint From\], Follow up Complete call logs,
Produce call reports, Identify and escalate Priority issues
9- Software
Monitor the Software Licenses and assign for required business need
Infrastructure Tasks
1- Backup User Profiles, Install windows XP-SP3, Join to DC over then 250 Machines
Then Migration to Windows 7
2- Install MS Office 2007 then Migration to MS Office 2010.
3- Operator the Forefront Anti-Virus, E-mail, OCS, SCOM, File Server.
4- Communicate with other departments to report and resolve software,
Hardware and operations problems.
5- Configures user accounts and outlook rules
6- First line of troubleshooting & maintenance.
7- Identify research and resolve technical problems.
8- Maintains Cisco Phones Infrastructure.
9- Respond to telephone calls, email and personnel requests for assistance.
10- Troubleshoot & install network equipment.
11- Troubleshoot & Installing Printers, Computer hardware, Switches.
12- Troubleshoot Microsoft Outlook Problem.
13- Troubleshoots hardware, software, peripheral, and OS Performance issues.
14- Implement policies and procedures related to hardware and software Support,
Security, and back up \[ NS IT Policy \]
15- Management and Contact with “LINK dot NET” to Solved POP3 User Accounts And
Attached PST file to Users after Join To Domain and Configure Out of Office
Autoreply
16- Periodic systems preventive maintenance. (PCs, Printers, Photocopies)
17- Stock planning for All Printer Toners and Cartridge.
18- Create Manuals for Jantek, MIPS and IP Network Printer \[FA\]
19- Create batch to remove Opera browser from Windows XP and 7
20- Create Batch file to change Hosts file To make users able to use the oracle at
Home and work
Operation Tasks
1- Asset Management (Monitor, Create all IT assets)
2- Stock Control (Monitor site consumable item stock, Create and update printers
Usability reports Raise requests to cover stock shortage)
3- Data Center Check List ( Daily report check list for Review safety standards inside
The IT room against any risks and Monitor Data Center Environment by Sensatronics
Log Email)
4- Oracle \[IT storekeeper\] Starting balance and the procedures of withdrawing
Mentioning all IT Assets, Consumables, Licenses, Maintenance and Inventory
Organization
1-Provides customers with the first level of support within service level agreements ensuring product installations, software implementations.
2-Troubleshoots hardware, software, peripheral, and operating system performance issues.
3-Insure timely resolution of all first level problem with little supervision
4-Identify research and resolve technical problems.
5-Respond to telephone calls, email and personnel requests for assistance
6-Works closely to provide all business units with relevant technical support.
7-Checks pre-installation requirements and site preparations for new hardware installations.
8-Prepares systems for installation of applications products.
9-Follow warranty cases.
10-Provide technical support during downtime
11-Promptly reports any customer raised concerns or complaints to management team.
12-Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction.
13-Attends technical courses needed to achieve unit certifications.
14-Understands and follows departmental policies, procedures, guidelines, and standards.
15-Perform other duties when needed
16-Ability to setup and configure PC compatible hardware and Software
17-Ability to operate office equipment including, but not limited to: computers, copiers, printers etc…
1-Responsible for Managing Network of the Company including
LAN technologies, internet, and Ethernet systems
2-Day to day, Network Administration and troubleshooting
3-Installing, Configuring and Administering Microsoft Windows XP Professional with over than 30 users
4-Managing and maintaining Windows Server 2003, Active Directory, Exchange, DNS, WINS, TCP/IP, DHCP and ISA
5-Backup Plan SQL Server, AD, IIS, desktop client
6-Hardware and software maintenance
7-Install and Configure VPN Connection between Qotoof Company and Al-moltqa Company, and used ISA Server To mange bandwidth as block websites, Messengers...etc.
8-Management All server’s in Qotoof Company in KSA
9-Configure, Troubleshoot and join Desktops in Qotoof Domain Controller
1- A Project for Ministry Of Health and Population including Install, Manage, Monitor& troubleshooting for NEC Servers on windows server 2003 platform. Scope quantity was 5200 PC's and 313 Servers.
2- Internet archive project for Alexandria Library including a new design in new idea for Data Storage with over 410 one U machine Rack mounted workstation to archive over 1 Petabyte, as well as supporting all HP Desktop & Printers.
Install and Configuration HP Switches (Get Mack Address)
3- Installing network infrastructure in Ministry of Maritime Transportation.
4- Install & Support and Configure Symantec corporate Endpoint protection in an enterprise environment with over than 70 user including schedule update, antivirus and antispyware protection, proactive & Network threat protection configuration.
5- Support and Maintain HP Servers (Netserver E800 & LC2000) in Sales Taxes authority
6-Project For Ministry of Maritime Transportation Managing and Troubleshooting HP Workstation, Servers (AD, DNS, DHCP, QSL, ISA 2006), Network issues in main site and 9-remote sites including (Alexandria, Suez, Dumyat, Port said, Sharm El-Sheikh)
Install, Administrate and Troubleshoot Microsoft Exchange 2003
7- installing, Managing, Troubleshoot Microsoft Exchange 2007 in WEPCO Company
8- General Responsibilities:
•Notebook specialist over HP products.
•Maintain all HP Products as a partner especially in Desktop & LaserJet printers.
•Stock planning for service contracts.
•Regular update over complicated calls ID’s and follow-up System.