East Cairo Director of customer service and business development
DSV
Total years of experience :23 years, 10 Months
January, 2022 till present time in DSV - Egypt working as East Cairo Director of customer service and
business development
Main purpose of job
Acts as client relationship interface between assigned accounts and the company; manages positive
relationships with key personnel within assigned accounts, as well within company’s stakeholders in line with the growth of these accounts
Developing new domestic and international businesses with existing clients and attain revenue goals set forgiven sales territory, in addition to Identifying new business opportunities with potential clients
Assures the smooth flow of customer’s logistics operations and enhances the customer satisfaction to
efficiently handle the operations/shipments of a customer all traffics
Managing, organizing, planning, prioritizing, monitoring and developing work with my coworkers
and running the full process of export and import shipments for different clients in their different fields ofindustry in terms of operation, documentation, contracts and payments
Making decisions, solving problems, analyzing information, and evaluating results to indicate the best solutions
Maintaining and growing gross and net revenues of assigned accounts in line with annual budget through
monitoring and revisiting the P&L
Work Activities/Key responsibilities:
1. Managing DSV Team members located at client premises and making sure that they are fulfilling their
clients’ requirements
2. Creating and integrating a cross-functional team in order to deliver the customer promise
3. Providing the right information to the right people at the right time and bringing each area of the business together to ensure that everyone understands
4. Coordinating and communicating with our branches to get required documentations and authorizations required by governmental parties to provide smooth customs clearance procedures and to ensure that the operations comply as per the regulations and rules of Egypt
5. Coordinating and communicating with our offices (locally/globally) to assure smooth and prompt
delivery of the clients’ shipments to ensure that shipments shall reach client premises on time
6. Monitoring accounts’ performance through regular review meetings with operations and support functions to ensure all aspects of the business are on track
7. Developing company’s business strategy to satisfy the needs of our valuable customers
8. Ensuring valid contracts, SOPs, and KPIs are existent for all assigned accounts through the entire
partnership
9. Conducting weekly/monthly/quarterly review meetings with assigned clients to ensure KPIs are reviewed to understand operational concerns before they become issues
10.Identifying, monitoring, and implementing improvement opportunities that translate into improved operations, reduced costs, enhanced revenue, profit and cash flows, etc.
11. Ensuring timely invoicing and collection in line with clients’ service needs and payment terms
respectively
12. Identifying, independently or in support from Strategic Management team/global / product teams, new business opportunities to convert opportunities into revenue in line with annual budget
13. Responsible to actively manage new proposals through presentation, proposal submission, negotiation and business closure stages
14. Ensuring all requirements of a client’s business are understood and clearly addressed such as to have a clear scope of work defined for the contract
15. Ensuring contracts are signed on time in line with partnership go-live date
16. Ensuring implementation of new business into operational phase by setting clear goals for the
implementation, and monitoring implementation as per agreed frequency to ensure implementation is
on track
17. Acting as an escalation point for corrective action, for any identified setbacks
From April 2007 till February 2016 working as an Export Logistics Manager
Managing, supervising, planning and
organizing the export orders four the company with different departments within the organization, as well as forwarders, carriers and customers, ensuring that The correct Logistics Formalities, procedures are applied and appropriate document
requirements are fulfilled in my area (Qatar, Bahrain, Kuwait, Oman, Jordan, Palestine, Libya, Iraq and Yemen).
Main Duties and Responsibilities:
1- In charge of following up on export orders within the organization. And oversee the entire shipping process to ensure that the proper procedures, formalities are being followed in all stages.
2- Ensure that customer, company requirements for logistics documents and delivery schedules are fulfilled.
3- Contact customers to coordinate the logistics of export orders and the required documents.
4- Approve freight offers and participate in maintaining set of forwarding agents to meet company's
requirements with minimized cost and effective delivery service.
5- Set shipping schedules, plans with forwarders, carriers and ensure optimizing of Freight cost for
Export orders and proper issuance of documentation.
6- Issue Daily, Monthly reports for export orders to control and monitor divisional
7- Approve logistics costs and fees, ensuring that they are in line with the running purchase orders,
agreements, contracts and average market prices.
8- Supervise, develop and motivate my team to ensure that divisional objectives are met.
9- Develop export formalities, regulations, know how and constantly keep myself updated with the
latest changes that may affect the export process.
10- Responsible for an organized departmental filing system.
11-Follow and maintain the company ISO procedures and standards
From April 2006 to April 2007
worked as an Export Logistics Specialist In charge of processing export orders with different departments within the organization, as well as forwarders, carriers and customers, ensuring that the correct logistics formalities, procedures are applied and appropriate document requirements are fulfilled.
Main Duties and Responsibilities:
1-Handle export logistics for the company. Ensure that correct formalities, procedures are applied in
all stages.
2-Issue shipping documents, ensuring that customer, company requirements for logistics' documents
are fulfilled. (Invoices, packing list, certificate of origins, LC's, …etc).
3- Contact customers whenever needed to coordinate the logistics of export orders.
4-Collect freight offers from forwarders, analyze and propose the best offer that optimize freight cost
for export orders.
5-Ensure that all forwarders incoming invoices match their original purchase orders, contracts,
agreement and take necessary actions whenever needed.
6-Excute shipping schedules, plans with forwarders, carriers and ensure proper issuance of
documentation. In addition to issuing the proper daily, monthly reports for export shipments.
7-Ensure that all insurance requests, related to export orders are handled properly and in accordance to
the relative instructions and, or procedures.
8-Understand export formalities, regulations and constantly keep myself updated with the latest
changes that may affect the clearance process.
9- Ensure an organized departmental filing system.
10-Follow and maintain the company ISO procedures and standards
From October 2005 to April 2006 worked as an Export Logistics Coordinator .Co-ordinate export
orders, with different departments (Sales, Finance, Planning, dispatching, stores, Forwarders and
carriers…etc), ensuring that the logistics of export orders in cost and time are optimized.
Main Duties and Responsibilities:
1- Process export order files throughout the export process, ensuring that all approvals are enclosed to
optimize shipment cost and time.
2- Follow up the progress of the export orders with all concerned departments within the organization.
3- Issue documents related to export orders (Purchase order, Cargo release, Invoices, Packing list,
Certificate of Origin, insurance requests …etc)
4- Follow up shipping schedule, plan with forwarders, carriers and ensure proper issuance of documentation and full customer satisfaction.
5- Contact customers whenever needed to coordinate the logistics of export orders.
6- Review forwarders incoming invoices.
7- Prepare and update departmental reporting requirements. (Regular reports, update shared files...etc)
8- Understand export formalities, regulations and constantly keep myself updated with the latest
changes that may affect the export process.
9- Maintain an organized departmental filing system.
10-Follow up and maintain the company ISO procedures and standards
July 1999 - July 2004 Ministry of Interior.
As a Police officer in the criminal investigation unit - Giza governorate.
Certified five years of work experience as a Captain.
Resigned as a Captain in 2004 under my free will.
·1995 - 1999 Police academy. Bachelor of law and police science - Grade good. . 2011 Masters of Science of International Trade and Logistics Management From the Arab Academy for Science and Technology and Maritime Transport. .2014 Certificate of Attendance APICS Certified Supply Chain Professional Course (CSCP) ·2005 Human Resources Management Certificate from the American University in Cairo ·2013 Going for export program from Foreign Trade Training Center Ministry of Industry and Foreign Trade
