Ayman Elzemiti

Transitioned from HR Business Partner to HR Operations Manager, overseeing HR and compliance for a multi-brand retail network - Lollipop Factory, Nectar Life & MYWALIT - across 16 outlets in the UAE, managing a workforce of over 120 employees.


Key Responsibilities & Achievements:

• Built end-to-end HR automation for Zoho People, Payroll, and Recruit, cutting processing time by 60% and saving AED 120K annually.
• Directed the full recruitment lifecycle, including workforce planning, job design, interviews, and selection for retail and head office roles.
• Automated trackers and reminders that integrated visa and PRO processes linked to our immigration systems, enabling visa and PRO workflows to be made smooth and reducing visa renewal time by 45%.
• Designed and implemented a 360° performance management process, decreasing workload and increasing productivity by 25%, across every one of our retail operations.
• Standardized HR policies and employee handbooks for MOHRE and other regulations, including those applicable locally.
• Developed a structured onboarding and engagement program (57% decrease in turnover, 35% increase in staff satisfaction).
• Collaborated with finance to coordinate payroll planning, manpower budgeting, and KPI-based programming for cost savings.
• Provided internal labor law training to supervisors and retail managers to strengthen compliance culture.
• Led onboarding and offboarding processes, ensuring smooth employee transitions, compliance with UAE labor law, and a positive employee experience.

• Partnered with leadership to align HR initiatives with business expansion, supporting growth from 5 to 16 retail outlets.

• Managed the complete hiring, onboarding, and offboarding lifecycle, ensuring consistent compliance and a positive employee experience.

• Developed structured onboarding frameworks, reducing ramp-up time for new hires by 30%.

• Launched employee engagement programs that increased satisfaction by 35% and reduced turnover by 20%.

• Introduced digital offboarding and clearance processes, ensuring 100% compliance and seamless transitions.

• Provided HR analytics and manpower reports to leadership for data-driven decision making.

• Oversaw end-to-end HR operations, including recruitment, onboarding, attendance, and leave management for multi-department teams.

• Prepared and analyzed monthly HR reports detailing employee movements, performance trends, and training progress for management review.

• Supported the development and implementation of HR policies and internal procedures to ensure compliance and improve efficiency.

• Coordinated employee performance reviews and provided administrative support for disciplinary and appraisal processes.

• Collaborated with department heads to identify manpower needs and enhance workforce planning and retention strategies.

• Managed employee records, attendance tracking, and leave processing to maintain accurate HR data and ensure smooth operations.

• Assisted in hiring and onboarding new staff, coordinating with department heads on job requirements and orientation programs.

• Handled vendor relations and office procurement to support daily HR and administrative needs.

• Contributed to HR budgeting and cost-control initiatives to optimize departmental expenses.

• Supported internal communications and employee engagement activities to foster a collaborative work environment.

Customer Engagement: Assisted customers with inquiries, provided detailed product information, and
resolved issues, resulting in a 15% increase in customer satisfaction scores .

Product Demonstrations: Conducted live demonstrations of Vodafones products and services, educating
customers on features and benefits to drive conversions.

Order Processing: Managed end-to-end order processing, ensuring accuracy and timely delivery of
products, reducing errors by 20% .

Inventory Management: Monitored stock levels and coordinated with suppliers to ensure availability of
high-demand products.

Reporting: Prepared weekly sales reports and analyzed data to identify trends and recommend
improvements to the sales strategy.