Technical Support Representative
We - Telecom Egypt
Total des années d'expérience :14 years, 6 Mois
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As the main touch point with our clientele, the Customer Service at TE Data strives towards achieving one goal: providing world-class customer service. Our success in adopting the best practices in customer service, has placed us as Egypt's leading internet service provider, and allowed us to provide customer service consultancy service to neighbor countries.
Our multi-layered service channels, from contact centers and outlets to home visits and online solutions, guarantee customer satisfaction and loyalty. We provide 24/7 technical support at our customer service centers. In the summer, we expand our services to the North Coast with 48 hours installation service.
Besides our Quality Assurance programs that maintain the highest levels of customer satisfaction, we recently introduced our "Super Support" online tool, as one of our efforts to promote remote customer service, in partnership with Alcatel-Lucent, which provides clients with self-support and self-installation options. We also offer our branded modem to ensure the best quality of service and compatibility of TE Data's technologies.
We serve our clients with diligence, promptness and ultimate care. Our highly skillful, proactive and dynamic team is the main catalyst for achieving our goals. We employ young, friendly, results-oriented agents with excellent communication skills and team work spirit.
With our shifts-based employment programs, multi-sites contact centers and work from home policy, give our agents the ultimate flexibility to manage their professional lives.
Our department is divided into 4 Divisions: Contact Centre Division, Customer Relationship Management Division, Customer Service Planning and Performance Management Division, and Customer Service Support Division.
(Software - Hardware - Network)
I work in the maintenance of the computer
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