ايمن مدقة

• Orchestrated the migration from Google Workspace to Microsoft 365 E5, consolidating collaboration, security, and
compliance into a unified ecosystem across 60 users and 3 locations, enabling centralised visibility, enhanced threat
protection, and streamlined IT operations.Scalable Infrastructure & Zero-Trust Security Architecture
• Architected and deployed a secure, multi-site IT infrastructure integrating identity governance, endpoint security, and
network segmentation aligned with zero-trust principles, strengthening security posture, reducing risk exposure by
40%, and ensuring high availability and business continuity.
• Designed and implemented an enterprise-wide IT Governance, Risk, and Compliance (GRC) framework, establishing
policies, standards, and controls that enhanced governance maturity, strengthened regulatory compliance, improved
audit readiness, and reduced policy deviations by 75%.
• Led the end-to-end ERP transformation (Odoo), aligning vendors and internal stakeholders to standardise and digitize
core business processes, resulting in enhanced data visibility, improved reporting accuracy, and a 50% increase in
operational efficiency.
• Developed and executed a 3-year IT strategic roadmap focused on infrastructure modernisation, cybersecurity
resilience, and digital enablement, prioritizing high-impact initiatives to optimise IT investment and support scalable
business growth.

Successfully led the deployment of a modern call centre and ticketing system, enhancing customer service and operational
efficiency. Developed and enforced IT security and infrastructure policies in line with international standards, ensuring strong
system protection. Directed a smooth migration from G Suite to Microsoft 365 with zero disruption, improving collaboration and
email reliability across the organisation. Standardise IT operations and processes across multiple countries to ensure consistent
service delivery and governance. Delivered multi-phased project rollouts focused on scalability, cybersecurity, and operational
excellence.

• Implemented advanced cybersecurity measures, reducing data breaches by 40%.
• Established CI/CD pipelines and automated repetitive tasks, improving operational efficiency by 30%.
• Managed IT infrastructure across hybrid environments, ensuring 99.9% availability.
• Developed disaster recovery protocols, cutting emergency downtime by 50%.
• Optimized IT budgets exceeding AED 500K annually, ensuring cost-effective resource allocation.
• Collaborated with project teams to support and integrate AutoCAD, Revit, and related software platforms.

As at Al Sarh Contracting, I significantly improved operational continuity by 100% through the implementation of
robust backup and disaster recovery solutions. By optimizing server performance and introducing failover protocols, I achieved
99.9% system uptime and reduced downtime costs by 48%. I successfully managed IT operations with a budget of AED 500K,
ensuring cost-effective resource allocation. Additionally, I enhanced security across projects by implementing comprehensive
CCTV coverage and safeguarding critical assets and personnel.

I increased operational efficiency by 30% through the development of optimized routines and strict adherence to programmed
instructions. I was responsible for producing and verifying over 1, 000 reports and statements, ensuring the resolution of
discrepancies and maintaining data integrity across all operations.
• Overhauled backup and recovery systems, achieving 100% operational continuity.
• Designed and deployed IT security policies, improving compliance scores by 20%.
• Implemented server and database optimisations, achieving a 48% reduction in downtime costs.

• Store Manager, Travelled on different missions to Jordan as an operation manager and to Cyprus for store inventory.