Customer Service Agent
Wasla outsourcing
مجموع سنوات الخبرة :14 years, 9 أشهر
Customer Service Representative: (Olympic Group Project)
Main tasks & responsibilities:
• Handling customer calls.
• Guide customers to configure their routers/modems.
• Enter customer details and other information in an accurate and efficient manner to the relevant systems.
• Provide support to customers over the phone.
• Troubleshooting customer's problems.
• Handle complaints, even when handling unpleasant customers.
• Build a long-term relationship with the customer