Ayman Murad

Omaya pastries and Ice cream Factory
Duties and Responsibilities:
- Controls purchases and inventory by meeting with Finance Team; negotiating and Contracts developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
- Constantly seek customer feedback and opportunities to develop high quality service in the outlets.
- Maintains Customers satisfaction by monitoring, evaluating, and auditing products.

Duties and Responsibilities:
- Managing day to day operation
- Planning and implementation of promotional campaigns at various points (promotional stands in markets and malls).
- Organization and follow-up in marketing fairs and festivals.
- Field visits to POS and Costumers in major cities and markets in Sudan.
- Design, implementation and follow up the advertising and marketing materials
- E - marketing (social media, design and printing media)
- Studying and compare the new products with similar products in the market.
- Making customer focused decisions.
- Understanding current and potential customers.

Duties and Responsibilities:
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan and develop guest loyalty programs
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales

Duties and Responsibilities:
- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan and develop guest loyalty programs
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Participate at local food events
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales

Duties and Responsibilities:
- Preparing marketing research, marketing plan and marketing strategy.
- Prepare presentation for services for all types of customers.

Duties and Responsibilities:
- Managing all related Project aspect by being involved in bidding, contract negotiation, in charge for billing plan, contract deliver-ability review, contract handshake and analysis, contract fulfillment management, risk monitoring, change management including negotiation, loss compensation, verify billing documents and resolve issues affecting billing approval, and contract closure.

Training supervisor CCBS (Customer Care and Billing System)
Duties and Responsibilities:
- Deliver the administrative established trainings to (300) Employees of STE staff (Syrian Telecommunication Establishment) in All STE service branches to be able to deal with the new systems.
- Deliver the administrative established trainings to (60) Employees of STE staff in Main service branch for the Call Center Trainers.
- Reporting the training evaluation to the Management.
- IT supporting of STE data Centers (Customer Care, POS).

Duties and Responsibilities:
- Researching and studying to specify and establish the expected targets for (E-PAY,
Easy Learning, and Advertisement reciprocation).
- Preparing marketing research, marketing plan and marketing strategy.

Ariana For Tourist and Journeys:
Executive Director - Full Time Job from 01/09/2004 to 30/06/2005 (9 months) in Damascus, Syria
The experience I have gotten:
1. Deal with costumers.
2. Full knowledge in Tourism domain in Syria.
3. Taking tours to the tourist location.
4. Team leader (5 persons).