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Ayman Musabbih , Operations Deputy Manager

Ayman Musabbih

Operations Deputy Manager·VFS Global

Saudi Arabia

Bachelor's degree, Business Administration

Work experience

Total years of experience: 8 years, 7 months

Operations Deputy Manager

March 2019 - Present

VFS Global

Riyadh, Saudi Arabia

March 2019 - Present

Oversee daily operations to ensure efficiency and adherence to quality standards.
Coordinate with department heads to develop and implement operational strategies.
Analyze performance metrics and implement improvements to optimize processes.
Assist in budget planning and resource allocation to support operational objectives.
Company industry:
Administration Support Services
Job role:
Administration

Call Center Agent

May 2017 - August 2018

Etisal International - Saudi Arabia

Jeddah, Saudi Arabia

May 2017 - August 2018

Handle inbound and outbound calls from customers to address inquiries, resolve issues, and provide assistance.
Maintain accurate records of customer interactions, transactions, and inquiries.
Follow scripts and guidelines to deliver consistent and effective customer service.
Escalate complex issues to appropriate channels and follow up on resolutions.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

King Khalid University

January 2015

January 2015

Bachelor's degree, Business Administration

Saudi Arabia

GPA (point): 3.60 out of 5

GPA (point): 3.60 out of 5

Preparing competitive administrative and leadership cadres with a level of knowledge in the world of finance and business. Conducting distinguished and influential research in the cognitive field of business administration. Effective contribution to community service through building community partnerships and meeting the business sector’s requirements for specialized human resources. Providing the graduate with the skills to deal with modern technology methods to keep pace with the requirements of the labor market. Striving to obtain local and international academic accreditations.

Skills

Group Collaboration
Expert
Group Collaboration
Expert
Analytical Skills
Expert
Analytical Skills
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
PMP
Expert
PMP
Expert
Strong General Computer Skills
Expert
Strong General Computer Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Management and communication skills.
Expert
Management and communication skills.
Expert
Precision at work and Target Achievement.
Expert
Precision at work and Target Achievement.
Expert
Communication
Expert
Communication
Expert
Process Improvement Techniques
Expert
Process Improvement Techniques
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
operations
Expert
operations
Expert
Decision-Making
Intermediate
Decision-Making
Intermediate
Customer Service
Expert
Customer Service
Expert
Operation
Expert
Operation
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Project Management Professional PMP
Project Management Institute PMI
Oct 2023
Show credentials
Diploma in Event Management
Event Academy
May 2025
Show credentials

Hobbies and interests

Exploring
Traveling
Online shopping
Learning new skills

Learning new skills