Senior Sales Executive
Abu Dhabi Islamic Bank
Total des années d'expérience :16 years, 8 Mois
Senior Sales Credit Card - Etihad Premium Team
Achieve the assigned sales target by convincing of products and offerings
Assist in the implementation of sales & marketing strategies.
Provide professional and expert advice on products & services to customers.
Problems Solving.
Complaint handling and reporting.
Tele - Calling / Visiting Hours.
Making cold calls to prospective clients.
Good Appearance & dress code.
Accountable for regular monitoring of client satisfaction.
Handling of litters, Documents and other communication
Convincing of products and offerings.
Problems Solving.
Tele - Calling / Visiting Hours.
Good Appearance & dress code.
Handling of litters, Documents and other communication.
Complaint handling and reporting.
Call center, Billing officer, receptionist, Cashier and An Accountant
-Responsible for accountant’s receivables and sales, - Recording Journal Entries & Posting to ledger Accounts and dealing with billing and insurance claims.
- Coordinate with customers to maintain accurate & correct balances
- Day to day banking activities
- Petty cash handling
-Managing company's call centers.
-Monitoring productivity of customer service representatives and generating reports.
-Planning and implementing the overall call center strategies to meet the company goals.
-Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems.
- Monitoring service calls to observe employee demeanor, technical accuracy and conformity to company policies & ensuring agents understand and comply with all call center objectives, performance standards.
-Providing service information by answering questions & offering assistance.
-Organizing and direct the day-to-day activities.
-Key information in to computer to compile work volume statistics for accounting purposes
-Providing communication and follow up to ensure representatives are fully informed of all new information related to procedures, customer needs and company related issues, changes or actions.
- Handling customer's calls following agreed scripts and processes to guarantee consistency and meeting of global requirements and standers.
-Obtaining client information.
-Establishing policies by entering client information; confirming pricing.
-Informing clients by explaining procedures; answering questions; providing information.
-Maintaining communication equipment by reporting problems.
-Maintaining and improving quality results by recom
Accounting and auditing