أيمن عثمان

Business Analyst Manager + BRM في Kuwait International Bank

• الكويت - الكويت
• أشغل هذه الوظيفة منذ يناير 2023

Analyze and evaluate business requirements and study their feasibility to make sure that requirements can be fully implemented.
•Analyze all kinds of business requests and issues triggered during discussions with business representatives and reach out - if needed - to the relevant IT experts for further information or analysis.
•Stages and made all the requirements for the project.
•Conduct business process analysis and identify critical issues and gaps for an established organization process.
•Draft and maintain business requirements and align them with functional and technical requirements.
•Evaluating, testing, and recommending new opportunities for enhancing our applications and systems.
•Assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life cycle; technical analysis and support of operations staff in executing, testing, and rolling out the solutions.

Identity Access Management + IT parameters في Kuwait Finance House

• الكويت - الكويت
• سبتمبر 2014 إلى يناير 2023

Identity Access Management & IT application parameters - KFH Group (Bahrain, Turkey, Malaysia)  Manage a team of IT application parameters team to address the requirements of IT parameters configuration on KFH group business systems, all financial transaction related to users, branches, and external companies.

 Manage KFH business systems for IT business parameter updates with the sound knowledge and functionality for the IT parameters management and having preassessment for knowing output of the required functionalities.  Manage the configuration of Automated Teller Machines, XTMs digital devices and KFH Go Live branches (Digital Branch), define all charities organizations that have accounts with KFH in core systems.  Responsible to create and review all Matrices for KFH systems also to review the process and procedures that’s related to our department.  Define the services, Holidays, and products in BMC Remedy system and MYIT Customer service for KFH Kuwait and Malaysia.  Managing all IT Department groups and Users profiles in BMC Remedy systems.  Lead and assist Access Control Management to grant and modify access to the KFH Group business users.  Involved in heterogeneous for any kind of Business Request or Access Control Request on different systems and environment requiring high widespread technical Skills, practical.  Execute test plans and build test cases to ensure the System functionality and behavior is according to the Expected functional and Non-functional requirements  Manage the I.T Custody for system IDs & keys related to Critical systems, database, and servers.  Managing staff to ensure that all milestones are achieved within the agreed timeframes and per SLA (Service Level Agreement) IT Governance and Control  Providing initial risk assessment for new services and products, also responsible on I.T Audit Observations Follow up.  To ensure that all SLAs for IT services across the organization according to the specification. This includes developing, managing, and administrating service management best practice.

Resident Engineer في Kuwait Investment Authority

• الكويت
• يناير 2006 إلى يناير 2014

I.T System Engineer في Ebl

• باكستان
• يناير 2005 إلى يناير 2006

Manage FileNet systems (IIS, CS) and P8 versions (Content, Process and Application Engine) in different ministries, companies in Kuwait.
•Software and hardware Maintenance . PROFESSIONAL