Digital Marketing Specialist
Ooredoo - Other Locations
Total des années d'expérience :15 years, 7 Mois
- Leading planning & review sessions of product roadmap
- Work collaboratively with the project management team to develop product objectives and define scope. -
- Engage technology teams to help determine the best technical implementation methods and schedules
- Partner with vendors on the user experience and implementation /support of digital products and channels...
- Manage feedback process between technology, marketing. Channel, segments and the vendors.
- Forecast -Provide projections for expected value of transactions to ensure accurate funding of accounts and Forex procurement
- Process and settle transactions -Ensure the efficient settlement of transactions with partner banks, remittance partners and merchants.
- Provide support to Treasury and Ops to investigate and close pending transactions.
- Support queries from regulator, banking partners and remittance partners.
Identifying, analyzing, selling and supporting cash management products and services to established business customers and targeted prospective corporate clients.
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Resolve customer issues within the scope of existing service level agreements.
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Identify system improvements to prevent fraudulent activities.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Recommend new software tools used for fraud detection, prevention and reporting activities.
- Generate suspicious activity reports and risk management reports for Managers.
*Answer calls and respond to emails.
*Handle customer inquiries both telephonically
and by email.
*Research required information using available resources.
*Manage and resolve Customer complaints.
*Provide customers with product and service information.
*Enter new customer information into system.
*Update existing Customer information.
*Process orders, forms and applications.
*Identify and escalate priority issues.
*Route calls to the appropriate resource.
*Follow up customer calls where necessary.
*Document all call information according to standard operating procedures.
*Complete call logs.
*Produce call reports.
Interacts with existing customers to increase sales of the bank's products and services.
Sells to a wide variety of customers in different industries or walks of life.
To visit the customers at their convenience either at their office / residence to market the bank’s products and obtain complete documentation, without the need for the customer to visit the bank.
Sell the Banks Products proactively to new/prospective customers.
Manage the sales of the bank's products in a professional manner.
Selling new services to new and existing clients.
Administer and ensure compliance to all sale objectives.
Company Name: ASADEL RETAIL GROUP
Position: Senior sales executive
Year: May2012 up to present
DUTIES AND RESPONSIBILITIES:
➢ Coordinate sales and business initiatives and integrate sales processes across the company in the allocated territory.
➢ Spearhead the development, communication, and implementation of effective sales growth strategies and processes for the business.
➢ Serve as the thought leader for sales in the allocated Territory regarding
Product requirements, selling trends, competitive landscape, marketing programs and communications.
➢ Facilitate feedback to different areas of business regarding client needs,
Operational needs, business opportunities, and marketing/sales programs.
➢ Provide executive level representation at high-stakes meetings with prospects, clients, and technology/channel partners.
➢ Recommend creative selling techniques based on market and product knowledge.
Company Name: ASADEL RETAIL GROUP
Company Name: ASADEL RETAIL GROUP
Company Name: ASADEL RETAIL GROUP
Company Name: ASADEL RETAIL GROUP
Company Name: MEUBLATEX GROUP (TUNISIA)
Position: Assistant Store Manager
Year: 2003-2005
DUTIES AND RESPONSIBILITIES: ✓ Understand and support store operations, policies and procedures.
✓ Performs and trains all duties of the Customer Service Representative and Lead
Customer Service Representative Positions.
✓ Prepares and transmits the daily bookkeeping, invoicing and gasoline data as required.
✓ Ability to complete daily banking.
✓ Distinguishes between acceptable and unacceptable employment applications, making recommendation for applicant interviews.
✓ Assist the Store Manager with shift coverage in the event there are no other employees available to work.
✓ Ability to finalize, transmit and process weekly time and attendance records and payroll.
PERSONAL INFORMATIONS:
Age: 29 years old
Religion: Muslim
Position: Senior sales executive
Year: May2012 up to present
DUTIES AND RESPONSIBILITIES:
➢ Coordinate sales and business initiatives and integrate sales processes across the company in the allocated territory.
➢ Spearhead the development, communication, and implementation of effective sales growth strategies and processes for the business.
➢ Serve as the thought leader for sales in the allocated Territory regarding
Product requirements, selling trends, competitive landscape, marketing programs and communications.
➢ Facilitate feedback to different areas of business regarding client needs,
Operational needs, business opportunities, and marketing/sales programs.
➢ Provide executive level representation at high-stakes meetings with prospects, clients, and technology/channel partners.
➢ Recommend creative selling techniques based on market and product knowledge.
Company Name: Al TAYER GROUP
GAP- (UAE)
Position: Sales Supervisor
Year: July 2011 to January 2012
➢ Providing customer service by welcoming customer and offering garment, options, negotiating with customer, offering items, increasing productivity. By making the customer purchasing many clothes and expensive options, guiding customers, receiving phone calls from store and customers the covering shop floor.
Company Name: APPAREL GROUP L.L.C (UAE)
Position: Sales Associate
Year: April 2010 to January 2011
Position: Senior sales executive
Year: May2012 up to present
DUTIES AND RESPONSIBILITIES:
➢ Coordinate sales and business initiatives and integrate sales processes across the company in the allocated territory.
➢ Spearhead the development, communication, and implementation of effective sales growth strategies and processes for the business.
➢ Serve as the thought leader for sales in the allocated Territory regarding
Product requirements, selling trends, competitive landscape, marketing programs and communications.
➢ Facilitate feedback to different areas of business regarding client needs,
Operational needs, business opportunities, and marketing/sales programs.
➢ Provide executive level representation at high-stakes meetings with prospects, clients, and technology/channel partners.
➢ Recommend creative selling techniques based on market and product knowledge.
Company Name: Al TAYER GROUP
GAP- (UAE)
Position: Sales Supervisor
Year: July 2011 to January 2012
➢ Providing customer service by welcoming customer and offering garment, options, negotiating with customer, offering items, increasing productivity. By making the customer purchasing many clothes and expensive options, guiding customers, receiving phone calls from store and customers the covering shop floor.
Company Name: APPAREL GROUP L.L.C (UAE)
Position: Sales Associate
Year: April 2010 to January 2011
Company Name: APPAREL GROUP (UAE)
Position: Store - In charge
Year: January 2011 to June 2011
➢ Leading the sales, to finalizing contracts and attending the customer complaints and solving the issue when applicable.
➢ Managing the customer complaints with my leadership skills and diplomacy.
Company Name: TELEPROMARKETING (TUNISIA)
Position: Call Center Officer
Year: November 2007 to June 2009
➢ Getting appointment with a potential customer and developing our sales products. Explaining to the customer the added value of our product.
➢ Putting in place a promotion tools.
DUTIES AND RESPONSIBILITIES: ➢ Carrying out sales and marketing of company products.
➢ Implementing advertising and marketing campaigns especially for innovative products.
➢ Came up with new training solutions for the Marketing department.
➢ Training solutions for staff on product development and promotion.
➢ Planning and focusing of sales targets.
➢ Advising clients on products they want to develop.
➢ Analyzing retail sales for the organization.
➢ Conducting market research and analysis using Microsoft excel.
➢ Keeping track and analyzing of retail sales.
➢ Oversee workshop seminars on sales and marketing.
Baccalaureate Diploma. Studied for 2 years on the High Institute of the Art Multimedia (I.S.A.M)
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