Customer Relations Coordinator
Qatar Rail
مجموع سنوات الخبرة :14 years, 8 أشهر
Handle and resolve customer complaints/inquiries via mail or
phone in a timely and accurate manner.
Ensure that Managers in the business are resolving
complaints as a priority.
Contribute to the achievement of 93% overall customer satisfaction.
Ensure the highest standards of service are provided to our customer’s customers.
Manage flights and ensure flights are on timely bases operation and the operations are perfectly made.
Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.
Welcome and greet every customer in a warm and friendly
manner & demonstrate excellent customer service at all
times.
Identify customer needs through asking questions;
confidently recommend and demonstrate appropriate
products; recommend link products at every sale
opportunity; close the sale
Receive cash or payment in any authorized modes from
customers, issue receipts/ bills against their purchase and
Villa 124 Area 9 Wakrah
East Doha
+97433843232
benfarhataymen21@gmai
l.com
provide professional cash point service.
Demonstrate and maintain product knowledge, fashion
trends, in store promotions at all times.
Fairmont Dubai.
Manager and monitor activities of all employees in the Front
Office department making sure they adhere to the standards
of excellence and to the guidelines set in the employee
handbook, hotel policies and procedures, coaching, training
and correcting where needed. Inform all Overnight staff of
nightly activities, group and VIP arrivals as well as special
requests and repeat guests.
of language and commerce
courses: Other Certificates Aviation security certificate (Emirates Airlines) Train The Trainer by Highfield (United Kingdom) Customer Service Excellence (Qatar Airways)