Operations Executive
Ocean Express Shipping and Logistics LLC
مجموع سنوات الخبرة :3 years, 3 أشهر
• Led the initiation of a novel inventory management system,
resulting in a 30% decrease in errors.
• Devised and executed strategic initiatives to refine supply chain
processes, elevating overall operational efficiency.
• Synchronized coordination with customer and tracked shipments to
achieve maximum customer satisfaction
• Fostered collaboration with interdisciplinary teams, ensuring
smooth coordination across diverse departments.
• Handled the negotiation and oversight of contracts with suppliers
and logistics service providers.
• Conducted thorough analyses of key performance indicators (KPIs)
to pinpoint areas for enhancement, implementing necessary
corrective measures.
• Optimized logistics operations to trim costs while upholding
superior service levels.
• Upheld safety and compliance standards in alignment with
prevailing industry regulations.
• Leveraged technology and data analytics to propel process
enhancements and fortify decision-making capabilities.
• Provided prompt and courteous assistance to customers through
various communication channels (phone, email, chat).
• Resolved customer inquiries, complaints, and technical issues,
achieving an 85% customer satisfaction rate.
• Demonstrated effective problem-solving skills and consistently
exceeded performance targets.
• Improved customer service delivery methods resulting in 45%
customer retention rate.
• Discussed merchandise details with customers and recommended
products and services to them based on listening to their needs and
interests
• Created customized marketing materials to increase product
awareness
• Compiled product and customer data to generate informed profit
projections
• Updated spreadsheets with statistical, financial and non-financial
information
Strategized promotional methods to increase product sale on social
media
A-LEVEL 5 SUBJECTS MATHS, BIOLOGY, CHEMISTRY, PHYSICS, GLOBAL PERSPECTIVE AND RESEARCH