IT Support Engineer
KYOTO TECHNOLOGIES LLC | DUBAI
Total des années d'expérience :1 years, 8 Mois
- Provided comprehensive technical support and troubleshooting for the company's IT infrastructure, including servers, networks, storage systems, and computer systems, ensuring optimal performance and uptime.
- Designed, configured, and maintained the organizations local area network and wide area network and internet connectivity using different network protocols and technologies, network protocols such as; TCP/IP, routing protocols, Redundant protocols and network security measures.
- Configured and administered the network devices which include; routers, switches, firewalls, and wireless access points to ensure network segmentation, access control, and security policy implementation.
- Provide desk side support to all users on site including regular use of ticketing system.
- Communicate all IT infrastructure related topics to users on IT Solution Spot.
- Support all IT infrastructure projects on site.
-Performed front-line technical support and troubleshooting for all employees; addressed computer hardware, software, networking, peripheral, and Printer device issues.
-Configured and deployed new workstations, laptops, and computing devices, installed workstations in proper connectivity and compliance with Company IT policies and security protocols.
-Managed proprietary domain user accounts and account permissions and access controls for various systems and applications; ensured data security and compliance with best practice and regulatory standards centric.
-Performed IT maintenance tasks on a routine basis, including software updates, antivirus scanning, systems backups, and performance monitoring; ensured IT infrastructure was reliable and efficient.
-Worked with external vendors and service providers to coordinate IT support efforts and implement new technologies, software, and hardware as necessary to support the Firm’s evolving IT demands.