Director
مجموع سنوات الخبرة :0 years, 0 أشهر
Alternative DSI - Permanent Lyon - France
Alternative DSI support the small businesses Leader in managing their IT systems
My role was to support our clients during the IT digital transformation and advise the directors, managers on the
IT strategy and roadmap.
Responsibilities
● Acted as the Head of IT to ensure that the IT department is bringing added value to the business
● Drove the IT department: organization, resources management, budget management, internal
communication interne, quality
● Defined, maintained and upgraded the IT telecom/network/infrastructure
● Monitor and supervise the consistency and continuity of the IT environment including the ERP,
office software, HR solution...
● Lead the IT Project/Program implementation and insured quality of the delivery
● Stayed informed on the latest technology trends and assist the company in the digital
transformation
● Reviewed the outsourcing approach: define the procurement, bid and contract strategy
Gayssot Recouvrement - temporary contract Lyon - France
Gayssot Recouvrement is a growing payment collection company helping various businesses by reducing / eliminating
unpaid invoices from their customers.
à My role was to set up the company’s 1st
IT Department from scratch and to deliver a 1.5 Million Euros digital
transformation program to provide a much higher level of competitivity and business automations.
Responsibilities
• Designed and established the company’s 1st
IT roadmap and 5-year vision
• Defined all the projects and the entire budget ahead of time and validated it accordingly.
• Audited the entire IT & Telco ecosystem and identified key business risks to tackle in priority
• Implemented a custom-made ERP with a high-end API tool to streamline daily data exchange
• Acted as the programme manager, monitoring and supervising resources across the entire PLC
• Gathered and communicated our functional & technical specs for the implementation of Salesforce
• Oversaw the entire implementation and testing, ensuring business continuity across all departments
• Reviewed our outsourcing approach to renegotiate supplier contracts at a strategic partnership level
• Externalised our online payments system, Soft phones, call centre software and our ERP ecosystem
• Revamped the company’s presence online (website, social media, branding…etc.) in line with the 5-year
vision and the company’s culture.
• Monitored and supervised a team of 7 Agile developers in charge of delivering the custom ERP
• Lead the change management by effectively communicating, listening and training key stakeholders
Achievements
ü Saved 300K€ per year across our outsourcing activities, while streamlining processes and policies
ü Drastically reduced our delivery time (ERP Project) by 30% using standardized sprint processes
ü Brought down the daily IT support calls by 25% thanks to the set-up of a Self-Help library for users
ü Increased systemic resilience and established a strong contingency solution in less than 3 months
ü Improved productivity by up to 30%, allowing more payment collections in less time (and closing more open
cases faster
XPO is a global supply chain company and Adecco Group is the largest recruitment company in the world.
à My role was to deliver 2 large international IT projects (Europe, Asia, US), namely SCCM global rollout and a
One-Desk European Migration
Responsibilities
• Planned, budgeted & implemented 2 large projects from A to Z for several countries (EU, US, Asia)
• Managed a 1 Million € budget by monitoring, optimising various costs and re-allocating resources
• Led a multi-cultural team (local and international) allocated to multi-site projects (37 countries)
• Anticipated project risks and resolved unforeseen technical issues to guarantee project continuity
• Merged and migrated 28 IT Helpdesks into a 1 centralised European IT Helpdesk (Single Point)
• Created and standardised IT support templates with ServiceNow, and Implemented a 24/7 IT helpdesk in 3
different languages (French, Spanish & English)
• Established predictive maintenance policies (VM servers) to reduce incidents for 28, 000 users
• Revamped the entire suppliers’ landscape by removing and selecting only 10 strategic partners
• Implemented various project methodologies PMP, Agile and Prince 2, in line with project needs.
• Generated detailed weekly progress reports and forecast to the board and key stakeholders.
Achievements
ü Successfully rescued the One-Desk project, after 3 unsuccessful attempts were made before me.
ü Delivered the One-Desk project 20% ahead of time by revamping projects processes in line with PMP
methodologies and implementing Agile sprints - also generating a 20% overall cost saving
ü Delivered the global SCCM deployment 100% on-time and on budget
ü Generated a return of investment of 750K€ for the One-Desk project by centralising the IT support for all
European based country.
ü Found out-of-the-box solutions to integrate diverse technical environments (37 countries)
ü Implemented a global 24h security patch deployment standard (instead of several months)
ü Reduced the IT ticket numbers by 40% by creating a self-healing IT tools
IT Project manager 14 - 17
Jaguar Land rover Coventry - UK
à After joining the company as a business analyst, I was quickly promoted to a project manager role in charge of
implementing SAP FI-CO and building a large data lake interfacing 26 different software.
Responsibilities
• Rolled out our SAP FI-CO solution across several countries: UK, Europe (12 countries), and China
• Singlehandedly acted as a cutover / transition manager for over 10 international projects (ERP, Data Lake…)
• Supervised teams of up to 25 people (technical and functional)
• Translated every functional requirement into technical and functional specifications.
• Delivered every project in strict adherence with Waterfall, Prince 2 and Agile methodologies
• Created and validated the business process map (AS-IS & TO-BE).
• Played a key role in helping the business select the right support SLAs (Service Level Agreement)
• Provided risk & impact analysis (delays, budget, resources) and carefully monitored quality assurance.
Achievements
ü Having initially been hired for a 3-month contract, I was extended 12 times
ü Delivered around 10 projects 100% on-time and on-budget, using mainly Prince2 methodology
ü Generated over 250K£ (325K€) of cost savings on average across all my projects
ü Reduced projects’ timeframe by 15%, after revamping various delivery processes
IT Business Relationship Manager 13 - 14
Jaguar Land rover Coventry - UK
Responsibilities
• Implemented the Change Management for each project (user training, communication and documentation)
• Played a key role in helping each department define a 5-year vision along with an IT Projects roadmap
• Created a business demand priority table to help the entire BRM team prioritize and organize their workflow.
• Enhanced the Engineering & research department’s productivity and efficiency with cutting edge technology
• Translated business ideas into a business case by defining its scope and planning from A to Z.
• Sourced and selected around 43 strategic IT suppliers for various IT projects
• Enhanced the cutover (transition to run) phase by helping stakeholders select an optimal SLA contract.
• Provided weekly reports to senior Management to improve visibility on workflow and IT investments
Achievements
ü Launched around 43 projects (recognized as top performer in the BRM team)
ü Increased our demand validation rate by 40% through a revamp of the entire process of the BRM team
ü Generated a substantial return on investment over 40 projects (over 2 million £)
ü Introduced a much higher level of visibility for future IT investments and better planning for the business
ü Delivered 5 strategic plans and roadmaps for different engineering department (electrical, chassis…etc.)
Master degree in IT achieved with Merit.
in
courses: Prince 2 (Project Management foundation) Certified