Customer Service And Sales Advisor
Majorel
Total years of experience :2 years, 1 Months
Responsable of customer services departement of Canal+
• Took inbound calls, dealt with questions eficiently and effectivel.
• Gave customers the correct advice.
• understanding their needs, up-sold services and turned objections into sales opportunities.
• Assisted in training new members of staff.
• Cold-called customers to up-sell services.
• Worked to ensure all individual and team targets were met.
• Developed a number of incentives for team members to achieve targets.
Team Manager
• Coached executive team on staff management best practices
• Conducted successful job interviews for new teams
• Led client negotiations