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Ayushi Gupta, Customer Experience Manager

Ayushi Gupta

Customer Experience Manager·HDFC Bank

India

Bachelor's degree, Bsc

Work experience

Total years of experience: 3 years, 5 months

Customer Experience Manager

July 2023 - Present

HDFC Bank

Samba, India Hybrid

July 2023 - Present

Company industry:
Banking

Assistant manager

January 2023 - Present

HDFC BANK

Samba, India Hybrid

January 2023 - Present

Results-driven banking HDFC Bank. Expertise in branch
operations, customer relationship management, account opening, KYC
compliance, and transaction processing. Proven track record in cross-selling
banking products, including CASA, fixed deposits, insurance, loans, and
digital banking solutions. Skilled at identifying customer needs, building
long-term relationships, resolving queries efficiently, and consistently
achieving sales and service targets while ensuring adherence to regulatory
and compliance standards.

Company industry:
Banking

Education

University of Jammu

December 2019

December 2019

Bachelor's degree, Bsc

India

JKBOSE

March 2016

March 2016

High school or equivalent, Applied Mathematics

India

Jkbose

March 2014

March 2014

High school or equivalent, Matrix

India

Skills

BANKING
Intermediate
BANKING
Intermediate
CROSS SELLING
Intermediate
CROSS SELLING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KNOW YOUR CUSTOMER
Intermediate
KNOW YOUR CUSTOMER
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate