Senior Systems Consultant
Resolution IT MEA DMCC
مجموع سنوات الخبرة :17 years, 11 أشهر
Meeting and working with clients to determine requirements and define the scope of project.
• Planning timescales and the resources needed, clarifying the client's system specifications, understanding their work practices and the nature of their business.
• Defining software, hardware and network requirements and analyzing IT requirements within companies and giving independent and objective advice on the use of IT.
• Developing agreed solutions and implementing new systems; presenting solutions in written or oral reports and helping clients with change-management activities.
• Purchasing systems where appropriate, designing, testing, installing and monitoring new systems.
• Preparing documentation and presenting progress reports to customers and organizing training for users and other consultants.
• Being involved in sales and support, and where appropriate, maintaining contact with clients. Also, identifying potential clients and building and maintaining contracts.
• Using the best standard implemented the office 365 Cloud solutions for customers whenever it’s required to improve the infrastructure.
• Budgeted, Planned, Designed, Deployed and migrated more than 1K seats from their existing mailing system to Office 365 Email solution, S4B & One Drive for Business and training to End users.
• Manage licensing and maintenance contracts related to IT Production environment.
• Deployed Secured Windows desktops and apps with Citrix VDI appliance including improved Security and centralized Desktop Management.
• Restructured the exchange and domain architecture, migrated the exchange server 2003 to exchange 2010 and decommissioned exchange server 2003. Moreover, the migration moved from physical, Hyper-V to VMWare environment without any downtime.
• Restructured the domain controller with 2003 environment and migrated to Windows Server 2012 with Single forest domain architecture and read-only DC in other locations.
• Proposed, installed and go-live with all applications in the terminal server 2012 and prepared a new process to the whole organization to easy the application via web browser with mobile accessibility.
Aspire Systems Pvt., Ltd
Position: Infrastructure Specialist - Onsite
Location: Deira, Dubai Duration: February, 2010 - till date
Responsibilities: • Involved in installing OS to platform, integrating, deploying, and testing the global solution within the
Client's infrastructure
• As a Solution integrator, I was responsible for integration proposal, integration and deployment of the
Solution in the environment
• Responsible for Installing, Migrating and deploying the Citrix Xen App 6.0 / 6.5 Servers, joining the SQL
Databases, creating the Farm's and publishing the applications, Printers over the Citrix
• Responsible for Monitoring the Hardware and Software (Solar Winds) for Solutions
• Installed Netback up Client (Symantec Backup Exec & VERITAS) in Development, Testing and production
environment. Also, responsible for Scheduling, monitoring and generating the reports.
• Preparing the SOX Compliance Audit Report for Client as per the requirement
• Involved in Configuring, Installing and migrating the Users to Exchange 2010. Also, Deployed the Lync
Server and migrated the users to Lync and Lync Federation.
• Worked in adding the users and groups and give access to the applications in both test and production
environment.
• Worked in solving tickets issued on day to day activities and problems related to development, test and production support servers
• Planning, designing, implementing and maintaining corporate-wide local area networks and wide area
networks using Layer 2 and Layer 3 Network Elements
• Trouble shooting and problem resolution of elusive customer network difficulties Implemented efficient procedures for problem identification, tracking, documentation, assignment, and close-out that reduced ticket resolution time by 95%.
• Configured and upgraded networks and network peripherals, routers, switches, printer servers, Hub, and KVM Switches Monitoring & handling escalation processes and monitoring other support professionals and International Clients via phone and remote support.
Aspire Systems Pvt., Ltd
Position: Infrastructure Specialist - Onsite
Location: Deira, Dubai Duration: February, 2010 - till date
Responsibilities: • Involved in installing OS to platform, integrating, deploying, and testing the global solution within the
Client's infrastructure
• As a Solution integrator, I was responsible for integration proposal, integration and deployment of the
Solution in the environment
• Responsible for Installing, Migrating and deploying the Citrix Xen App 6.0 / 6.5 Servers, joining the SQL
Databases, creating the Farm's and publishing the applications, Printers over the Citrix
• Responsible for Monitoring the Hardware and Software (Solar Winds) for Solutions
• Installed Netback up Client (Symantec Backup Exec & VERITAS) in Development, Testing and production
environment. Also, responsible for Scheduling, monitoring and generating the reports.
• Preparing the SOX Compliance Audit Report for Client as per the requirement
• Involved in Configuring, Installing and migrating the Users to Exchange 2010. Also, Deployed the Lync
Server and migrated the users to Lync and Lync Federation.
• Worked in adding the users and groups and give access to the applications in both test and production
environment.
• Worked in solving tickets issued on day to day activities and problems related to development, test and production support servers
• Planning, designing, implementing and maintaining corporate-wide local area networks and wide area
networks using Layer 2 and Layer 3 Network Elements
• Hands on Experience in Virtualization (VMware) technologies.
CSS Corp Pvt Ltd.,
Position: Application Consultant - Belkin
Telesoft Pvt Ltd
Position: Service Engineer
Location: Chennai Duration: August, 2005 to July, 2006
Responsibilities: • Having 1+ years of Experience in Installation of Call Analysis software. Installed the software for Windows NT, Windows 95/98, Win2000/2003 Server to EPABX (like SIEMENS, PANASONIC, AVAYA)
• Knowledge of Debugging in the software & to Install new hardware's which are used for our Analysis
software, installation of printers, trouble shooting and rectification of error
• Meeting with the clients get their feedback to improve the efficiency of our service and product
feasibility, getting the issue solved