Senior Systems Consultant
Resolution IT MEA DMCC
Total des années d'expérience :17 years, 11 Mois
•Restructured the exchange and domain architecture, migrated the exchange server 2003 to exchange 2010 and decommissioned exchange server 2003. Moreover, the migration moved from physical to VMWare environment without any downtime in aviation industry.
•Restructured the domain controller with 2003 environment and migrated to Windows Server 2012 with Single forest domain architecture and read-only DC in other locations.
•Migrated the Blackberry Server, Application Servers and SMTP server
•Proposed, installed and go-live with all applications in the terminal server 2012 and prepared a new process to the whole organization to easy the application via web browser with mobile accessibility.
•Currently working for migrating the on premise exchange / application to Cloud (office 365).
• Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers.
• Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
• Maintained company servers, computers, printers, cables and other equipment. Acted as primary contact for computer hardware and software problems, as well as network emergencies.
• Identified, reported and resolved network security violations. Analyzed complex computer systems to assess vulnerability and risk.
• Drafted training materials and organized training sessions for all the new employees to the specific projects
• Worked with outside vendors and teams to resolve the infrastructure relates issues. Responded to all client requests for technical support by phone, email and the inter-office chat service.
• Designed, documented and executed maintenance procedures, including system upgrades, patch management, system backups, data backup, security changes and network configuration.
• Determined feasibility, functionality and potential benefits of proposed systems.
• Diagnosed network problems involving a combination of hardware, software, power and communications issues. Replaced boards, changed servers and loaded and tested software applications.
• Created more than 30 monthly inventory reports, sales reports and accounting reports.
• Ran cables from existing patch panels to new patch panels to secure the router and switches in the proper location.
• Served as operating system expert, providing technical support for entire organization.
• Trouble shooting and problem resolution of elusive customer network difficulties
• Implemented efficient procedures for problem identification, tracking, documentation, assignment, and
close-out that reduced ticket resolution time by 95%. Resolve escalated support requests
• Troubleshot, analyzed, and resolved tickets 24/7. Closed 95% in-bound requests within 20 minutes
• Configured and upgraded networks and network peripherals, routers, switches, printer servers, Hub, Power line adaptors, Networking Hub and KVM Switches
• Monitoring & handling escalation processes and monitoring other support professionals and International Clients via phone and remote support
• Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions
• Responding to outages, and working closely with other Network Operations Centers and
• Telecommunications providers to debug and diagnose network and circuit problems. Meeting management performance standards and Team supervision.
• Configure and implement Remote Access Solution: VPN, MRTG and also taking care of implemented local area networks for multiple customers across Coimbatore and Thripur
• Opened trouble tickets, and interfaced with telecommunications providers to resolve issues on both new and existing circuits
• Responsible for monitoring the bandwidth based on the tool named Cacti.
• Team lead for a number of formal training exercises for the Engineering, NOC and Customer Care
• Sharing knowledge and encouraging development of others to achieve specific team goals
• Acting "Incident Manager" responsible for resolving issues that affect any customers web site functionality in the absence of the Director of Networking
• Preparation of new network technology strategies and implementation recommendations as per requirement
• Generated monthly progress reports to Department of Telecom and to Telecom Regulation Authority of India and a member of the customer incident review team. Build and maintain the documentation database of network topology
• Having 1+ years of Experience in Installation of Call Analysis software. Installed the software
for Windows 95/98, Win2000/2003 Server to EPABX (like SIEMENS, PANASONIC, AVAYA)
• Knowledge of Debugging in the software & to Install new hardware’s which are used for our Analysis software, installation of printers, trouble shooting and rectification of error
• Meeting with the clients get their feedback to improve the efficiency of our service and product feasibility, getting the issue solved
• B.E Electronics and Communication Engineering from RVS College of Engineering (Anna University)
• SSLC from K.V.S Matriculation Higher Secondary School