Network Engineer
Qualitynet
Total years of experience :15 years, 10 Months
Configuration and troubleshooting for Cisco devices (Switches, Routers, Firewalls, Wireless Access Points.)
Provided 24/7 Network & Security Support, involved in network troubleshooting, designing, planning and deployment of new process as per Company requirement
Support in all ongoing IT Projects.
Prepared the network related documents like, Network diagrams, Inventory details ad project documentation.
Monitoring and maintaining network links and to ensure 100% uptime and high availability of connectivity of network resources
Extensively provide maintenance and troubleshooting of LAN & WAN links and routing issues to ensure fast response time and lowest overhead on the network links and support in troubleshooting LAN/WAN Network and Network Security related Issues.
Control inventory management of network components deployed in WAN and LAN.
Managing LAN & WAN with strong routing protocol background including: BGP, EIGRP, OSPF & Static Route.
Proactive/reactive coordination with all corporate customers for fault, complaints, reporting etc.
Open/follow-up/close FHS tickets with proper update.
Follow systematic troubleshooting procedures to resolve faults (customer faults or system faults reported by NMC Controllers).
Administer fault rectification processes from the initiation of call to resolution of fault.
Update other departments, customer and management while abiding by the escalation procedure.
Ensure timely handling of cases in FHS so that KPIs are met.
Escalate to Team Leader/ Supervisor any cases that need intervention.
Carry out Preventive Maintenance as per schedule.
Assist Supervisor in preparation of Reports, Analysis etc... And in any other works assigned from time to time.
Ensure tidiness in the NMC at all times
To comply with ISO 9001 standards (QMS) guide lines.
To process any additional assignment designated by management
Proactive Coordination between Customers and the Company Engineers for fault resolution.
Ensuring that Customers are kept informed at all stages of fault investigation and resolution and for escalation to higher management as per escalation procedures.
Developing monthly reports as well as fault history reports for any customer as per request by higher management.
Ensuring that Technical Data Entries in FHS are reviewed regularly and irregularities highlighted to Supervisor immediately.
Configuration and troubleshooting for Cisco devices (Switches, Routers, Firewalls, Wireless Access Points.)
Provided 24/7 Network & Security Support, involved in network troubleshooting, designing, planning and deployment of new process as per Company requirement
Support in all ongoing IT Projects.
Prepared the network related documents like, Network diagrams, Inventory details ad project documentation.
Monitoring and maintaining network links and to ensure 100% uptime and high availability of connectivity of network resources
Extensively provide maintenance and troubleshooting of LAN & WAN links and routing issues to ensure fast response time and lowest overhead on the network links and support in troubleshooting LAN/WAN Network and Network Security related Issues.
Control inventory management of network components deployed in WAN and LAN.
Managing LAN & WAN with strong routing protocol background including: BGP, EIGRP, OSPF & Static Route.
Worked as a Team lead for Mumbai Region
Managing 2000+ access layer Cisco switches and approximately 200 Distribution / L3 Core switches in Firstsource Campus LAN, as well as manage 50 routers across India.
Provided 24/7 Network & Security Support, involved in designing, planning and deployment of new process as per client requirement and the development, maintaining network infrastructure of Firstsource Solution Ltd ( Client) across India.
Monitoring and maintaining network links and to ensure 100% uptime and high availability of connectivity of network resources.
Extensively provide maintenance and troubleshooting of LAN & WAN links and routing issues to ensure fast response time and lowest overhead on the network links and support in troubleshooting LAN/WAN Network and Network Security related Issues.
Control inventory management of network components deployed in WAN and LAN.
Managing LAN & WAN with strong routing protocol background including: BGP, EIGRP, OSPF & Static Route.
Working on priority like P1 P2 P3 and P4 in ITIL environments
Prepared the network related documents like, Network diagrams, Inventory details ad project documentation.
Worked on ITSM tickets and update.
Preparation of Network backup and Monthly capacity reports.
Infrastructure planning, development and technology solutions.
Control inventory management of network components deployed in WAN and LAN.
Troubleshoot on all network related issues.
Troubleshoot on all links related issues.
Prepared the network related documents like, Network diagrams, Inventory details ad project documentation.
Worked on ITSM tickets and update.
Preparation of Network backup and Monthly capacity reports
Assist and ensuring all IT equipments complies with industry standards.
Responsible for planning and implementing future IT developments and undertaking project works.
Provide troubleshooting support and recommendations for network issues.
Configuration of Cisco switches and Routers.
Coordination with Vendors for necessary requirements.
Provide troubleshooting support for network related issues.
Coordination with vendor for the requirements, Preparation of monthly network backups
Control Inventory management, Update and preparation of Network documents.
Configuration of Switches and Routers
Completed Bachelor of Engineering in Computer with 72.64% from College of Hi-Tech Engineering Pune, India