Store Manager
New Look Fashions
مجموع سنوات الخبرة :7 years, 1 أشهر
Managed a high-volume sales location.
Oversaw daily operations, staff, facilities, and inventory.
Devised sales-tracking systems and innovative contests to create a highly competitive sales environment.
Effectively developed vendor relationships and ensured timely delivery of merchandise.
Demonstrated creative skills with recognized window displays and in-store layout for buying appeal.
Developed highly effective marketing campaigns such as fliers at local events, involvement in the community, and coupons to up-sell the customer
Delivered excellent customer service by greeting and assisting each customer
Addressed customer inquiries and resolved complaints
Design and implemented customer satisfaction metrics
Reorganized the sales floor to meet company demands
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash reports
Maintained daily record of all transactions trained staff to deliver outstanding customer service
Addressed and corrected sales staff communication issues in a tactful and effective manner
Worked closely with the district manager to formulate and build the store brand
Deputizing in the manager’s absence
Supporting and advising staff when they are in difficulty
Promoting sales growth and profits
Identifying and resolving stock deficiencies
Reporting staff hours to the payroll department
Duties involved customer assistance and advice, stock taking, ordering of relevant stock from warehouse and its unloading, arranging stock, arranging and displaying sales items, till operating, code checking, merchandising, arranging special orders and deliveries, as well as answering telephone enquiries.
I was also responsible for my own particular sections of the department and had to ensure they met with the approval of my managers