Manager - Transit Planning
Ministry Of Transport - Canada
Total years of experience :14 years, 7 Months
• Collaborate with engineering and construction teams to ensure infrastructure planning meets environmental, safety, and accessibility legislation
• Planning co-ordination, implementation, inspection of planned, preventative and emergency maintenance
• Establish client communication protocols, financial reporting, progress updates, scheduling and work activities to meet contract obligations
• Assess operating systems, provide recommendations to replace, extend life cycle, reduce/mitigate potential damages or reduction in life cycle of building components
• Supervise, mentor, train, and directs unionized service and administrative staff; manage attendance
• Coordinate with various Ministry departments to successfully implement transit planning in conjunction with other infrastructure projects such as bike lanes and right of way access
• Develop and implement long term strategic transit planning based on local and regional requirements with a focus on increasing population centers
• Responded to emergency situations and provided assistance to customers and employees
• Communicated and coordinated with city staff on planned closures diversions and its impacts on property owners and residents; directed, instructed, and positioned customer service employees
• Interviewed and counseled employees on TTC policy and standards as per collective bargaining agreements
• Responsible for supervising all TTC Bus, Light Rail, Subway, and Wheel Trans employees including contracted employees; communicated and addressed safety hazards in the workplace
• Lead incident investigations involving collisions, occupational injuries, and property damage
• Ensured special events, subway closures, diversions, and other responsibilities are carried out as assigned
• Audited Operators for rules compliance and document irregularities
• Investigated, documented, and resolved customer complaints and other incidents
• Completed numerous reports including equipment checks, driver attendance sheets, and accident reports
• Delivered daily safety briefings and provided training, coaching, and direction on delivery procedures
• Investigated, documented, and resolved customer complaints and other incidents
• Completed numerous reports including equipment checks, driver attendance sheets, and accident reports
• Delivered daily safety briefings and provided training, coaching, and direction on delivery procedures
• Utilized the internet and data management software to gather, track, and aggregate data, analyze and input data findings, and summarize data
• Interpreted and implemented policy and programs in a complex framework
• Devised and created spreadsheets for data tracking, management presentations, and data evaluation
• Examined and processed pay orders to employees and employers across the province
• Knowledge of provincial policies, legislation, and regulations under the Employment Standards Act
• Assisted customers in making purchases resulting in superb feedback from customers and managers
• Coached sales staff and provided disciplinary action as needed
• Promoted a harmonious work environment that was respectful of diversity and inclusivity
• Responded to, investigated, and resolved customer complaints