IT Procurement & ERP Support Engineer
REDA GROUP
Total years of experience :14 years, 10 Months
Ensure technical support on the internal ERP solution.
Improve execution performance of the system’s processes.
Acquire a good level of understanding of the business processes (Accounting, Supply Chain Management).
Roles & Responsibilities:
• Responsible for the Introduction, Implementation and Maintenance IT Infrastructure.
• Provide local and remote desktop support for corporate headquarters and 25 satellite locations.
• Managing & Administering SQLServers & Windows Servers Operating Systems.
• Managing, Administering and Maintaining Microsoft Active Directory, managing domain services and group policies Admin. & Mgmts.
• SQL Server Migration 2000 to 2005 and 2005 to 2008
• Helped migrate services from Windows Server 2003 to Windows Server 2008 R2.
• Managing, Administering and maintaining different complete Citrix XenApp & XenDesktop Enterprise server farms.
• Handling Task Level & Roles Level Security for User in MS Dynamics GP.
• Responsible for Cleaning Up (Users & Purchase Order) in MS Dynamics GP.
• Maintain the databases by creating the Backup Plan, Disaster Recovery and Maintenance Plan.
• IT Backup and Disaster Recovery Management for applications & Data.
• Understanding network infrastructure and troubleshoot network related issues
• IT Technical Services & Application Support for Infrastructure, ERP Server, Networking & Remote connectivity and MIS Support
• Implementation, Monitoring and Troubleshooting database issues, jobs and database high-availability services.
• Building SSIS/SSRS packages and managing them in Cloud Environment.
• Documentation of system configuration & operations procedures
• Analyzing system logs and identifying potential issues with datacenter systems.
• Closely monitoring performance SQL & Citrix Servers, update of software like Antivirus.
• Performing routine audits of systems and software.
• Performing backups & System performance tuning & optimizing.
PROCUREMENT
• Coordinated with internal and external customers to ensure proper product selection and supply chain.
• Negotiated with vendors for improved pricing and delivery.
• Forecasted product needs of sales, marketing and engineering.
• Arranged contracts for maintenance and supplies. Approved returns for repair or stock balance.
• Handling Fixed Assets
• Coordinated Financial Departments for PO and Payments.
DBA CUM DESKTOP SUPPORT ENGINEER
Working as an IT Support Engineer in REDA TRADING & DEVELOPMENT Co. For MACHINERY & EQUIPMENT Ltd, Khobar from July 2011 to Present.
Roles & Responsibilities:
• Responsible for the Introduction, Implementation and Maintenance IT Infrastructure.
• Documents Controller.
• IT Managerial services as IT Budgeting & IT Security Policy
• IT Backup and Disaster Recovery Management for applications & Data
• IT Technical Services & Application Support for Infrastructure, ERP Server, Networking & Remote connectivity and MIS Support
• Handling Task Level & Roles Level Security for User in MS Dynamics GP.
• SSRS Report Designing & deploying.
• SSIS / Google Drive (Dedicated Server) Report Designing & deploying.
• Support applications including MS Office, Outlook, File Site and Citrix
• Closely monitoring performance SQL & Citrix Servers, update of software like Antivirus.
• Provide local and remote desktop support for corporate headquarters and 14 satellite locations.
• Responsible for Cleaning Up (Users & Purchase Order)
• Determine information system requirements through a detailed analysis of existing systems and procedures by interviewing key personnel.
• Define system requirements and recommend appropriate networking and software solutions
• Test any proposed solution to ensure its effectiveness and implement new systems, taking remedial action as necessary
• Provide any necessary documentation and technical support following implementation to end users and to train end users to ensure efficiency
• Maintenance of networking system and all related activities.
• Support managers and staff in the identification and resolution of any day to day operating problems arising from the application of new or modified systems and procedures.
• Standalone and Cluster SQL Server Installation and configuration
• Supporting business user requests (Heath Check Reports, Performance Issue, Access/Permission, Job failures etc.)
• SQL Server Migration 2000 to 2005 and 2005 to 2008
• Maintain the databases by creating the Backup Plan, Disaster Recovery and Maintenance Plan
• Automated the Backup and Maintenance plan using third party tool
• Implementation, Monitoring and Troubleshooting database issues, jobs and database high-availability services
• Migration of SQL Server databases between production, development and staging servers
• Daily Server health check
• Building SSIS/SSRS packages and managing them in Cloud Environment.
Working as a IT Help Desk & Software Application Tester in RIA Digital Solutions Ltd, Chennai from April 2009 to April 2011
Roles & Responsibilities:
* Handling CMS for following websites www.fleximag.com; www.itcgrp.net; www.nexaray.com
* Installed, configured (using imaging software), maintained and troubleshoot applications.
* Built and maintained computer systems and performed memory upgrades.
* Produced backup software for distribution and maintenance all computers and peripherals.
* Prepare a Test Case
* Testing Entire Application manually & using freeware.
* Commit the bugs using BUGZILLA.
* Preparing Usability Document.
Bachelor of Engineering in Computer Science is an undergraduate computer engineering course. The course includes hardware and software aspects of both-computer design and computer applications. The period of the course is four years and its syllabus is separated into eight semesters.
XII- STD 2004 Hameediah Matric Higher Sec. School - State Board 66%
X- STD 2002 MEASI Matric Hr Sec. School - Matriculation 62%