Azfar Sultan

QBG is an IFM company with its head office based in Oman and has been operating in UAE since 1987. The company has recently undergone major reorganization as a result of which two new departments have been raised i.e. HSSEQ and Training. I was hired and tasked with the raising of these departments.
• Responsible for monitoring and management of HSSEQ procedures for QBG with the ambit of an HSSEQ management system
• Implemented the IMS ( ISO 9001, 14001 & 18001) in the company from scratch
• Working as the MR and Internal Auditor of the company
• Responsible for operational Quality, Health, Safety and environment incidents and responsible to Identify root causes and corrective plus preventive actions to be taken to ensure similar incidents do not occur in the company and ensure Lateral learning's are produced
• Verify and prepare a list of the companies high and low risks towards Quality and HSE performance and advice controls to minimize Risk towards Company's reputation and contracts as well as safety of our employees
• Prepare and deploy Safety and environmental awareness to All QBG employees
• Preparation and delivery of training plans for all employees of QBG.
• Prepare and deliver training modules for direct and indirect employees with a special emphasis on soft skills
• Supporting the security department in their operations
• With people skills and presentation skills I am also able to educate plus advice co-workers as well as organization employees to work as per company rules and regulations
• Prepare and conduct on the job training for weak performers.
• Formulate start up team in conjunction with Operations department for major contracts start up, set up service standards and gradually shift the process to operations.
• Assist HR department for conducting interviews of job applicants locally & overseas and in preparation of manual of qualification
• Organize promotion training cadres to achieve uniform standards.

• Leading the business development/operations/finance for the company and support strategic business initiatives by working with Regional Directors / Manager and other Staff to Plan, develop and Implement policies, processes and programs including Business planning System Division, Services & Operation planning, Manpower planning, Marketing, Sales, Security, Safety and Risk management Planning, Business Continuity planning, Contracts, Performance and Customer Relationship Management and preparing annual budgets (Opex / Capex) under the guidelines provided by the company.


Operations Responsibility
 Selection and recruitment process.
 Training and evaluation of fresh inductees to formulate an effective team.
 Organize induction, onsite, refresher & special skills training for security hardware.
 Responsible for looking after a guard force of around 150.
 Customize LGS standards to meet and exceed expected bench marks of the clients.
 Managing the guard force of the company including their accommodation.
 Conduct risk assessment and suggest mitigation measures for all upcoming facilities.
 Incorporate proponents' needs to develop, implement and ensure adherence to assignment instructions.
 Develop and implement operational procedures and measure through Quality Assurance program for project management

This multifaceted challenge involved restructuring of business in a market place where the growing inflation & consumer indexes were adversely impacting business.
• Promote the Vision and Values of the Group.
 Alignment and transition of business with observance of the law, the articles of association of the company and Group directives.
• Corporate, legal, financial overview along with business development.
• Develop and enhance company presentation in the market place.
• Responsible for guard force of about 5000 spread all over the country.
• Provision and management of services all over the country with primary focus in the north region.
• Handling customers, assure quality and responding to customer complaints in timely manner.
• Implement policies, processes, programs of operations.
• Contracts and Risk management,
• Overseeing the operations of CIT, Systems division and facilities division.
• Security, Safety, and Customer Relationship Management
• Planning and managing annual budget in compliance to company policy

• Oversee the contract management and business growth.
• Present manned guarding solutions to existing and prospective customers through competitive bids, tenders, and proposals.
• Advise customers for implementation of security policies and procedures.
• Conduct security program reviews & surveys to gauge the effectiveness of function.
• Ensure and achieve budgeted operating profit by volume & percentage.
• Execution of service commitments as per time schedules.
• Implement process & control measures to maintain deportment standards.
• Career progression of staff through training & development.
• Plan & administer measures to control the staff turnover as the business assets.
• Acknowledgment & processing of internal / external correspondence.
• Submission of reports /returns covering financial, operational & MIS domains.
• Maintenance & renewal of service & employment contracts.
• Ensure timely collection of payments from customers
• Ensure smooth disposition between Operations & Sales functions

• Ensure manning levels & smooth operation of service contracts.
• Quality control for logistic, administrative & operational plans.
• Conduct security surveys; identify effectiveness of security programs and recommend corrective measures.
• Visit existing & probable customers to explore business development opportunities.
• Carry out random checks of assignments and projects.
• Maintain good order & discipline amongst the guard force.
• Implement Quality Management System & monitor performance.
• Personnel management; Recruitment, screening & vetting.
• Career counselling; Assess promotion / salary increment & other means of motivation.
• Ensure accurate compilation of time sheets & corresponding invoices.
• Deployment, scheduling and onsite training of security personnel

Joined Pakistan Army as cadet officer and was commissioned into Artillery Corps. During sixteen years career, served on different positions besides actively being involved in field exercises/counter insurgency operations/ flood relief duties and operations in aid of civil power.
• Administration, career planning and man management of more than 500 persons in various units.
• Did internal security duties/counter insurgency operations in Sind.
• Performed security duties for VVIPs.
• Planning for military exercises.
• Training of military personnel.
• Teaching and holding exams of various Military classes

While in Army was seconded to National Database and Registration Authority while it was being raised. The principal function of the organization was the issuance of national identity cards to the population and maintaining a national human data base. I joined the organization initially was part of the team which raised this organization.
• Worked as Deputy Director for 3 years from 2002 to 2005.
• Facilitating the resolution of internal and external Human relations issues and employee grievances.
• Supervise the Recruitment and selection process.
• Responsible for the security/facility management of all NADRA premises in the area of responsibility. There were more than 40 locations spread over the entire province. I raised the set up including the training of staff and their constant monitoring.
• Administration, man management and career planning of more than 1600 employees.
• Supervised the working of Accounts Officer NADRA.
• Diverse and extensive contact with agency management, employee's, government and legislative officials, private entities, and the general public to provide consultation and problem resolution services.
• Analyzing issues and data for the purpose of resolving classification,
• Compensation, Performance and Organizational assessment issues.
• Development of various Training Plans.